Cant purchase new story "Tangled paths"
There might be a gap between the ending of the free unlock and the release of the new episode.
Try buying it again after the patch goes live and see if that works.
Krall Peterson – Warrior
Piken Square
Same here. Story did not unlock.
The idea was that if you lock in within the 2 weeks of a living story part you unlock it for free. Those 2 weeks aren’t over yet, as Tangled Paths is still the current living story part.
So it should unlock for free until the patch later this day.
Cant purchase new story "Tangled paths"
in Account & Technical Support
Posted by: Inculpatus cedo.9234
I’m afraid it doesn’t work like that. The end of the ‘free’ period happens at reset of the beginning of the day of the next patch. Just like Monthlies. Any time after 00:00 UTC of patch day will be past the ‘free’ period.
This makes sense as the servers can’t know when the next patch will go live. It could be any time during that 24-hour period.
I’m afraid it doesn’t work like that. The end of the ‘free’ period happens at reset of the beginning of the day of the next patch. Just like Monthlies. Any time after 00:00 UTC of patch day will be past the ‘free’ period.
This makes sense as the servers can’t know when the next patch will go live. It could be any time during that 24-hour period.
Sorry, it does not make sense. You can patch out the free episode when you patch the game. You patch it anyway, so that patch should also be the moment when the free episode changes.
Cant purchase new story "Tangled paths"
in Account & Technical Support
Posted by: Inculpatus cedo.9234
It might not make sense (to you), but that seems to be the way it works. I’m sure it’s automated; thus, it changes at reset.
The thing is…. they don’t patch the episode, they set up an automated system to do it. Which makes sense because this is how they are doing the living story going forward. Now they don’t have to worry about adding it to the patch, the system does it automatically.
Cant purchase new story "Tangled paths"
in Account & Technical Support
Posted by: Michael Henninger.7451
Game Support Lead
I assume you guys are now able to buy it, but to help clarify anything in the game that is purchased (gold, gems, items from the store) are not available at the same time as the patch – it’s a separate push so there is a delay.
If you’re still unable to buy post your ticket numbers here so I can take a look for a problem.
Twitter: @ANetCSLead
GM Delicious Intent.5928