Card Approval Failed

Card Approval Failed

in Account & Technical Support

Posted by: Dawnson.2351

Dawnson.2351

What’s happening? i was using same card 3 days ago and it works fine but i tried today and it show up like that so i was like ok… i tried 3 times still same and i tried other cards too doesnt work plz help i really need to add gem Plz HELP

Card Approval Failed

in Account & Technical Support

Posted by: Folk.2093

Folk.2093

if its a saved card there’s a limit on the number of times you can use it within a month time span, after that you’ll have to enter it manually.

Card Approval Failed

in Account & Technical Support

Posted by: Dawnson.2351

Dawnson.2351

limit time spend o.o first time i ever heard lol is there any other way u can get gem >.<?

Card Approval Failed

in Account & Technical Support

Posted by: Folk.2093

Folk.2093

enter the card info manually, if that doesn’t work make a ticket in support.

Card Approval Failed

in Account & Technical Support

Posted by: Dawnson.2351

Dawnson.2351

i did send ticket about 5-6 hours ago [Incident: 130205-000307]? no one reply……. and im doing crafting too so i really need the money to do it

Card Approval Failed

in Account & Technical Support

Posted by: Zaxares.5419

Zaxares.5419

It’s probably an automatic safeguard put in to ensure that your card hasn’t been stolen and used by someone else. Normally when hackers/scammers get hold of a credit card, they ram through as many purchases as they can on the stolen card before the real owner discovers the theft and contacts their bank to shut it down. Just be patient. Crafting’s not going anywhere; it’ll still be there a few days/weeks later.

Card Approval Failed

in Account & Technical Support

Posted by: HollowDean.5134

HollowDean.5134

Hey! So I have the same problem with my credit card (mastercad). I tried purchasing gems for 10€ first and I get error message “Card approval failed”. I put in everything right, so I really don’t know what could be wrong.
I wanna submit a ticket to support, but I don’t know under witch category does this problem goes. Anyone might help me out?

Card Approval Failed

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

There is a limitation on repeated buys of gems. If you happen to get the error for the first time on your first shopping – that is a different error.

If you don’t find a topic fitting enough, choose as you think it’s best. Support will move it to the right place if it is wrong. Just get it going, or you won’t get it solved.

Card Approval Failed

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

i did send ticket about 5-6 hours ago [Incident: 130205-000307]? no one reply……. and im doing crafting too so i really need the money to do it

I just checked this and it appears you were able to purchase. Thanks for your support of our game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Card Approval Failed

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Hey! So I have the same problem with my credit card (mastercad). I tried purchasing gems for 10€ first and I get error message “Card approval failed”. I put in everything right, so I really don’t know what could be wrong.
I wanna submit a ticket to support, but I don’t know under witch category does this problem goes. Anyone might help me out?

Choose General Billing Question. But I’m going to ask if we can add a “Can’t make a purchase” tab, because I don’t know that people see “billing” as applying to the issue of a purchase.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Card Approval Failed

in Account & Technical Support

Posted by: atom.6942

atom.6942

Hello, I’m trying to purchase gems but the 2 cards I’ve tried have failed. Help! I was able to in the past but can’t any more.