Guild Wars 2

I sent a ticket about 2 months ago when my boyfriend used my credit card to buy gold and I noticed later that the amount had been withdrawn from my acoount twice, with two different names. This i never got an response to and as well I posted a ticket recently about a quest bug where I added a screenshot as well. Where are my tickets going? How will we solve the gold issue?

Thank you for a great game by the way

FluffEE.7524:

I sent a ticket about 2 months ago when my boyfriend used my credit card to buy gold and I noticed later that the amount had been withdrawn from my acoount twice, with two different names. This i never got an response to and as well I posted a ticket recently about a quest bug where I added a screenshot as well. Where are my tickets going? How will we solve the gold issue?

Have you logged onto your support account to check for responses? Have you checked all folders (spam, junk, etc.) in your email account? Have you updated your tickets? You should always get, at least, an email acknowledging your request for assistance.

Also, I am not sure what you mean exactly about ‘buying gold’. Did you mean gems? Because you can not buy gold directly, only purchase gems and exchange them for gold. =)

Take a look at your support account.

If there are no replies within 3 days of the ticket, I would suggest taking a look here
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged