Chinese hackers?

Chinese hackers?

in Account & Technical Support

Posted by: tstile.8391

tstile.8391

I’v gotten 6 log in attempts from 5 different IP addresses located in China and I don’t even play this game anymore. Has anybody else had any IPs from China try to log into their account lately? And any thoughts on what I should do?

Chinese hackers?

in Account & Technical Support

Posted by: g e o.2589

g e o.2589

If you have a smartphone use mobile authentication, it’s a lot safer because code changes every 30-45 seconds

Chinese hackers?

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

I would request an email and password change, because somebody getting so far knows your old combination.

Chinese hackers?

in Account & Technical Support

Posted by: Wolfgang Michael.8217

Wolfgang Michael.8217

I’v gotten 6 log in attempts from 5 different IP addresses located in China and I don’t even play this game anymore. Has anybody else had any IPs from China try to log into their account lately? And any thoughts on what I should do?

Yes, it seems that many players have had this yesterday.

Chinese hackers?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I agree that Mobile Auth is the way to go, if you can do it. For questions about E-mail Authentication, see this post.

I’m concerned that some RMT has some of your credentials. Please at the least change your password, but consider upping your authentication, too! Check out several tips on security.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Chinese hackers?

in Account & Technical Support

Posted by: Dirty Dog.9760

Dirty Dog.9760

I also have had multiple login attempts. Infact i reinstalled this game not only an hour ago to find that they had set-up an identity on the game of their own.

A character named “Week Sey” level 80 Norn Warrior. The hacker had created.

I intend on playing again but it is telling me that the account is already logged in from another client elsewhere. (I’m assuming the hacker is on my account as I type this)

He must have already been notified that I changed the password and has already figured it out.

Any help is appreciated.

Chinese hackers?

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Write a support ticket about it immediatly.

Chinese hackers?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I also have had multiple login attempts. Infact i reinstalled this game not only an hour ago to find that they had set-up an identity on the game of their own.

A character named “Week Sey” level 80 Norn Warrior. The hacker had created.

I intend on playing again but it is telling me that the account is already logged in from another client elsewhere. (I’m assuming the hacker is on my account as I type this)

He must have already been notified that I changed the password and has already figured it out.

Any help is appreciated.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet