Chinese hackers?
If you have a smartphone use mobile authentication, it’s a lot safer because code changes every 30-45 seconds
I would request an email and password change, because somebody getting so far knows your old combination.
I’v gotten 6 log in attempts from 5 different IP addresses located in China and I don’t even play this game anymore. Has anybody else had any IPs from China try to log into their account lately? And any thoughts on what I should do?
Yes, it seems that many players have had this yesterday.
I agree that Mobile Auth is the way to go, if you can do it. For questions about E-mail Authentication, see this post.
I’m concerned that some RMT has some of your credentials. Please at the least change your password, but consider upping your authentication, too! Check out several tips on security.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I also have had multiple login attempts. Infact i reinstalled this game not only an hour ago to find that they had set-up an identity on the game of their own.
A character named “Week Sey” level 80 Norn Warrior. The hacker had created.
I intend on playing again but it is telling me that the account is already logged in from another client elsewhere. (I’m assuming the hacker is on my account as I type this)
He must have already been notified that I changed the password and has already figured it out.
Any help is appreciated.
Write a support ticket about it immediatly.
I also have had multiple login attempts. Infact i reinstalled this game not only an hour ago to find that they had set-up an identity on the game of their own.
A character named “Week Sey” level 80 Norn Warrior. The hacker had created.
I intend on playing again but it is telling me that the account is already logged in from another client elsewhere. (I’m assuming the hacker is on my account as I type this)
He must have already been notified that I changed the password and has already figured it out.
Any help is appreciated.
I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet