Guild Wars 2

Okay i waited a few weeks to post this after i submitted an in-game ticket. Basically I was trying to purchase the third collection expander when it was on sale a few weeks ago for 640gems but it would not allow me to buy it saying that i had the maximum number allowed. At the time i only had the ability to store 750 “collectables” which is only 2 expanders. Today i logged in and saw that in a recent update we are allowed to buy 2 additional expanders so i bought one, but this brings my max up to 1,000 items and i will still be capped at 1250 if i were to by the next one. I have checked the mail of each of my toons and all my inventory. There is not a hidden collection expander anywhere to be seen. Any help finding out why i am not able to get max number would be appreciated.

I don’t see how anyone on the forum can help you. It will require access to the game codes, which means support. The only thing you can do at this point is either update your old ticket or if it’s closed start a new one (with a reference number to the old ticket) to have support check.

Also, make sure you submit your ticket through http://en.support.guildwars2.com/

There are no in-game tickets. All you get in the support tab says “there is unlikely to be a reply” – I think those are only for bug reports.

Rayar Blackstar.2670:

Also, make sure you submit your ticket through http://en.support.guildwars2.com/

There are no in-game tickets. All you get in the support tab says “there is unlikely to be a reply” – I think those are only for bug reports.

Correct : The in-game “tickets” are bug tickets. Unless a DEVELOPER wants more info, you will not get any contact back, and developers do not handle individual CS cases. You need to hit the support site (Also linked to at the top of every website/forum page for GW2, at the top of that page is “Submit a Request”.