Guild Wars 2

I’m curious what plans you have to compensate people that were wrongfully banned, or banned excessively, as well as for all the other players.

Wrongfully Banned
These should be easy and quick to remedy, I’d think just quickly checking the activity, log in info, and account settings would show the hacked accounts.

Excessively Banned
While I agree measures should be taken for people scamming, excessively (if at all) using profanity, and racial slurs the length I’m reading on some of these threads is quite ridiculous.

All of the player base is now being effected by these bans. I myself am having a sinking play through as a couple friends who I have played with for many years are unable to play due to hacked accounts.

The team(s)/system in charge of all these bans and suspensions needs to be reviewed, reprimanded, and re-structured as they are functioning completely inept.

All in all I’d much rather attention be focused on these bans, appeals, and support tickets rather then compensating the player base but too much time is passing to just let this go.

Agree with this post completely, too much time spent trying to micro-manage misdemeanour’s and not enough time spent retrieving hacked accounts/dealing with gold-traders.

Patience is a virtue. And people always make mistakes (that can apply to both players and support).
Banned players can appeal their bans from what I have read (as in the case of the Karma vendor being exploited).
Some hacked accounts have been restored already, which is not a quick process as they have to thoroughly verify the true account holder.
Affected players should just submit their tickets and follow the procedures ANet have set up and then wait patiently.
Once situations are resolved politely seek compensation on an individual basis if compelled.
No MMO provider is responsible for interrupted gameplay according to standard MMO terms of service.
Any compensation they offer is above and beyond what they are required to provide.

There’s a lot of rampant speculation going on here, heh. I have no doubt that the ANet team wants players who were hacked to get back in the game as soon as possible and are working hard to that end. It’s not in their best interest to work on the opposite goal; people who can’t play don’t contribute to the game nor buy gems.

While the malfeasance lies at the feet of the hackers, perhaps some reasonably anticipated, stronger security measures would have prevented the hacked accounts and will do so in the future. I’m sure the team is working hard to getting the victims’ accounts back to them despite the efforts of these hackers. In fact, I bet the staff is probably making some mad overtime for all the hard work and time they’re putting in. Perhaps you haven’t noticed that over this past week or so, changes have been made at all hours of the day, with back-end builds being pushed through at midnight Pacific time. Those are certainly not working hours I’d ever care to keep.

As for banning for EULA violations – here here, Anet! It’s time someone weeded out the cancerous idiots that poison the health of the community as a whole and leech the fun out of the game for others so they can troll or blatantly exploit. It’s amusing to hear these folks whine though, it’s pretty easy – don’t be an idiot, you won’t get banned.

Don’t like the EULA? We’re adults here – don’t choose to enter into the agreement. Nobody’s forcing anyone to play this game. Renege on your end? ANet is fully justified in engaging the remedies available to them to rectify your failure.

The ability to appeal a ban is actually rather generous on their end, and very very commendable – they’re taking on a significant workload they’re not required to, in addition to everything else. I can’t think of too many other software companies who would do such a thing, especially during crunch weeks.

bann 3000 people first day…..biggest troll ever? or best marketing strategy ever set into play?

not many people know how to do a charge back.. but if they did..lol
what 3000x 59.99 plus tax lol

DigitalFubar.1792:

bann 3000 people first day…..biggest troll ever? or best marketing strategy ever set into play?

not many people know how to do a charge back.. but if they did..lol
what 3000x 59.99 plus tax lol

A chargeback as described above would be committing fraud, something to which banks do not take kindly.

You may get away with fraud, many people “get away with” many crimes every day from speeding to illegal drug use. If you’re caught committing this type of credit card fraud : best case, you end up on a blacklist and find yourself blocked by other retailers. Worst case, they can cancel the card and the credit card company will come after you to recover their due. I’d suppose they’re more likely to come after you the more of their time and money you waste by committing fraud.

Smiley.8652:

Excessively Banned

That’s a matter of opinion. If you can’t follow the rules of the game, or don’t think the rules are fair, don’t play the game. Calling the bans “excessive” isn’t helping anything.

Shazirah.8350:

There’s a lot of rampant speculation going on here, heh. I have no doubt that the ANet team wants players who were hacked to get back in the game as soon as possible and are working hard to that end. It’s not in their best interest to work on the opposite goal; people who can’t play don’t contribute to the game nor buy gems.

While the malfeasance lies at the feet of the hackers, perhaps some reasonably anticipated, stronger security measures would have prevented the hacked accounts and will do so in the future. I’m sure the team is working hard to getting the victims’ accounts back to them despite the efforts of these hackers. In fact, I bet the staff is probably making some mad overtime for all the hard work and time they’re putting in. Perhaps you haven’t noticed that over this past week or so, changes have been made at all hours of the day, with back-end builds being pushed through at midnight Pacific time. Those are certainly not working hours I’d ever care to keep.

As for banning for EULA violations – here here, Anet! It’s time someone weeded out the cancerous idiots that poison the health of the community as a whole and leech the fun out of the game for others so they can troll or blatantly exploit. It’s amusing to hear these folks whine though, it’s pretty easy – don’t be an idiot, you won’t get banned.

Don’t like the EULA? We’re adults here – don’t choose to enter into the agreement. Nobody’s forcing anyone to play this game. Renege on your end? ANet is fully justified in engaging the remedies available to them to rectify your failure.

The ability to appeal a ban is actually rather generous on their end, and very very commendable – they’re taking on a significant workload they’re not required to, in addition to everything else. I can’t think of too many other software companies who would do such a thing, especially during crunch weeks.

Nothing I posted was rampant speculation all of it was based on personal experience and viewing the countless threads on ArenaNet’s forums as well as other sites, as well as past experiences with different games and companies. At this point it’s pretty safe to assume Guild Wars 2 is making the majority of it’s money of game sales and not in-game purchases or monthly fees, so in that respect banning in the hopes of a player re-buying the game or doing a charge back and again re-buying is in the companies best interest. The banning does nothing but promote the game by sparking controversy and boosting game sales when people re-buy the game if they do.

Yes most of the time getting hacked or your account getting compromised is usually on the users end it is not always. While my friend and others is losing their account integrity is most likely on them it cannot be said with certainty. The fact that they have permanent bans with no way to remedy but by waiting for a response when ArenaNet “gets the time to get to them” while people knowingly exploited can just fess up and get a 3 day ban is ludicrous.

As far as violating the EULA via profanity/vulgarism of course that’s up to the company’s discretion and is easily avoidable by the player, bans for those such things is quite excessive. If the appeals aren’t being looked into in a timely fashion as well as acted upon then no they aren’t generous. And since they are by customers yes ArenaNet is required to. I think people are confusing bans (permanent) with suspensions (temporary) as well as bans lasting longer then the games been released for chat issues.

If my account gets hacked because
- I acted up in chat (my choice) or
- I chose a name that was offensive and got me extra attention (my choice again) or
- I didn’t use a secure password (yes, my choice) or
- I used a password that I used for multiple sites (my choice, yet again)

why should ArenaNet compensate me for consequences of the above?

Yeah I can’t say that I’m interested in compensation either, given that the game hasn’t got a subscription fee. I’d just like my account reinstated, to be told exactly why the permanent ban was applied (and if I was hacked, as seems to be the case, why there’s absolutely no evidence of that in the logs..) and perhaps for ANet to look at how they communicate with their customers.

I love this game. From what I’ve seen so far, it actually does live up to the hype and, based upon its content, I’d happily push it on my friends and family. The standard of customer service, however, is pretty atrocious compared to FunCom or, dare I say it, Blizzard (sorry..) A kick and permanent ban message, out of the blue, with absolutely no explanation is just poor form. I really do hope that they sort it out for everybody involved because it’s a great game but, for the moment, I feel like I’ve wasted fifty quid.

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