Guild Wars 2 Forum - Account & Technical Support

Compromised Account

Posted by: NJD.1975

NJD.1975

Hello,
I submitted a ticket on October 23 #1301, and got a response back on October 25 saying that my account was hacked and I could have it restored back to before it was hacked. I still have not heard back about the issue and my account was never restored to its previous state. Thanks for the help.

Compromised Account

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

NJD.1975:
Hello,
I submitted a ticket on October 23 #1301, and got a response back on October 25 saying that my account was hacked and I could have it restored back to before it was hacked. I still have not heard back about the issue and my account was never restored to its previous state. Thanks for the help.

Please update your ticket to ask the status. If you still need help by end of day, post in the Tickets for Review thread (stickied on this forum.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Compromised Account

in Account & Technical Support

Posted by: NJD.1975

NJD.1975

Do I just email them back in the same email, because I did that and said I would like my account reatored. Sorry for the questions just want to make sure I do it right and can get all my stuff back the way it was. Thanks a lot for all your help.