Concerns about Anet account security

Concerns about Anet account security

in Account & Technical Support

Posted by: Ashes.6418

Ashes.6418

So I noticed today when I checked my e-mails that I’ve recieved two attempts from unknown IPs to access my account— one from China and one from Japan.

I’ve always been very careful with my accounts— after ten years of MMO gaming I’ve never once had an account hacked.

So how is it that these hackers are all of a sudden attempting to access my account?
Does the authentication send an e-mail when a failed attempt is made to access my account from a different IP? (i.e. with a wrong password)
If so, how do these people have my e-mail?
If not, how did they get my email and password?
Is there some sort of security leak going on?

I am certain this issue is not on my end, but I am running scans on my computer. at the moment. Fortunately I haven’t been hacked—yet, but I don’t feel very confident in Anet’s ability to keep my personal details safe right now.
Going to change my password after my scans finish; I don’t want these locusts to get a hold of my account.

So what is going on here, Anet?

Concerns about Anet account security

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

We’ve already addressed this many dozens of times, including the updates that ArenaNet President Mike O’Brien was posting over the last two weeks. Hackers steal credential lists and ping passwords to see if they can steal an account. Please read this for more info.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Concerns about Anet account security

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

Have you not been reading everything Anet posted on FB, Tweets, login page, on their Wiki page, etc? Hackers got a hold of information mined from outside sources, and are testing them against Guild Wars 2 accounts. They mention a boat load of attempted logins with e-mails that aren’t registered.

BUT, you are getting e-mails from Anet because the hackers found an e-mail/password combo that worked… and it happens to be yours. That means they know the password to your account. Change the passwords for not only your account, but your e-mail as well.

In GW2, Trading Post plays you!

Concerns about Anet account security

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Have you not been reading everything Anet posted on FB, Tweets, login page, on their Wiki page, etc? Hackers got a hold of information mined from outside sources, and are testing them against Guild Wars 2 accounts. They mention a boat load of attempted logins with e-mails that aren’t registered.

BUT, you are getting e-mails from Anet because the hackers found an e-mail/password combo that worked… and it happens to be yours. That means they know the password to your account. Change the passwords for not only your account, but your e-mail as well.

Thanks, SP. I will lock this thread because really, all that needs to be said has been said.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet