Confirm my Identity??

Confirm my Identity??

in Account & Technical Support

Posted by: SupermassiveVH.1520

SupermassiveVH.1520

Hi,

This evening I was going to purchase gems but was stopped by a notice that I need to confirm my identity to purchase anymore gems. How do I fix this? I have never had this issue.

Confirm my Identity??

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

You would want to contact support. Link at the very top of every forum page.

Confirm my Identity??

in Account & Technical Support

Posted by: Booning.5476

Booning.5476

Got the same issue.

ticket #130709-002183

No idea how to confirm my identity. Holds up mirror, yep. Thats me.

Confirm my Identity??

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Booning.5476:

Got the same issue.

ticket #130709-002183

No idea how to confirm my identity. Holds up mirror, yep. Thats me.

May be your identical twin in the mirror. Move fast and see if you can catch him out. ^^

If that fails, see what support considers sufficient proof.

Confirm my Identity??

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We’d like the name of your great aunt’s cat’s first kitten, please, and your shoe size.

Ok, I think what’s happening here is that you may be buying with accounts that don’t align exactly. For instance, maybe you’re trying to add gems with a different email address.

In the case of 130709-002183, you’re all clear now.

SupermassiveVH.1520 — If you’re still unable to buy, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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