Guild Wars 2

I have been trying to sign in all day and it just repeats “The account name or password you entered is invalid. Please check your information and try again” then I click the link to recover account, type all the info required and change my password, I try it again and it just repeats!

PLEASE HELP!!!!

Hello,

I’m sorry that you are having problems. Have you submitted a ticket to support yet?

support.guildwars2.com
“Ask A Question” link in the middle of the top menu.

That will be the best way to have your issue resolved. Also please note that you may not get a response right away. So if you submit a ticket don’t submit a second one as this will actually slow down the response. It may take up to 72 hours but is usually much faster.

I hope it works for you soon.

Of course the basic question are.

Are you using your e-mail address as the user name?

And is capslock on

Also, you could check if you are using the right password. You can log into this forum and it uses the same password as the game does.
So check your browsers internet tools for the password.

SandraSolace.7682:

Also, you could check if you are using the right password. You can log into this forum and it uses the same password as the game does.
So check your browsers internet tools for the password.

For example, in Chrome – open the Menu, Settings, Privacy, Manage passwords.

It’s similar for Firefox and IE, IIRC.

It will show a list of sites, usernames, and **** passwords – highlight and choose “reveal” or something similar (last I used firefox, it revealed all or none. Chrome reveals one at a time).