Guild Wars 2

Hello ANet staff,

My cousin tried to log into his account but he got the message the account was terminated for botting. I can assure you he is no bot. If you examine his account he has 11k achievement points and an avid player who crafted his own legendary. I don’t know how he could be mistaken for a bot? Please someone look into this issue. He has work very hard in this game and now he can’t play.

His account is Trozen.8293

Thanks..

He should contact support

CptTrips.6512:

He should contact support

Yea he did but didn’t get a response so.. that’s why I made the thread for him.

He should get a first response within 24 hours. If it’s been longer than that it’s possible that he isn’t getting the email as per this thread https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more. He should check his spam and junk folders to make sure it’s not in there.