Q:
Credit Card approval Failed
ArenaNet Communications Manager
A:
Not sure why this is an issue NOW after i’ve purchased gems without any problems whatsoever multiple times before…the most recent being a couple weeks ago.
Says I have to confirm my identity through customer support.
Please advise on what to do…
Sometimes you hit a “purchase cap” where the system needs to be nudged to allow you to make another buy. We can help with this! Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Not sure why this is an issue NOW after i’ve purchased gems without any problems whatsoever multiple times before…the most recent being a couple weeks ago.
Says I have to confirm my identity through customer support.
Please advise on what to do…
I would suggest you contact Customer Support and discuss the issue with them.
support.guildwars2.com
‘Ask a Question’
Good luck. =)