Guild Wars 2

I’ve tried many many times to buy gems for the awesome new stuff that’s coming out lately, but i keep getting the failed message. I’ve tried with both my personal card as well as a pre-paid debit card i had recently gotten as a gift and both have the same outcome. Please help, i did also submit a ticket in game.

This problem seems to happen alot. I was told my card is linked to too many acounts.. Which i guess because I have an Aion and Lineage II account that I use my card for many purchased. Since then they have told me I will never be able to use my card again because it is connected with other accounts… So I go to gamestop and up my power rewards points, so I guess that works. I had an NCsoft rep unlock my card for 48 hours in which I quickly tossed about 1k into the game lol.. Sadly Arenanet hasn’t done this for me, but they are way past the 1k mark anyway. And I have about 20k points at gamestop.

I get this a lot as well. And another annoying thing is that the game does not save properly my cc info. I need to retype all the kitten almost everytime I purchase gems. Not sure why they added a “save info” option when the saved info is most of the times grayed out.

iv been getting this the past few days also contacted my card company and they havent seen any attempts at all on their side. tried purchasing from a store down the road worked fine so its most likely on anets side.

manbearpig.8095:

iv been getting this the past few days also contacted my card company and they havent seen any attempts at all on their side. tried purchasing from a store down the road worked fine so its most likely on anets side.

Usually it is. They (Arenanet/NCSOFT) have measures in place to reduce credit card fraud and information theft. Sometimes it affects normal people for various reasons. You can email support to see what the reason your specific card did not work was, or use paypal or a game store that sells Gem Cards.

I recommend gaming stores that offer rewards like discount coupons which can save you money over time. For instance Gamestop Power up rewards (just an example), got to the point where I could get a gem card 1200 gems for $6 instead of $15. Because I used my points to get a $10 of coupon.

If paypal, credit card, prepaid card don’t work or there is no Gem Cards in your local retailer email Arenanet and I’m sure they will do their best to help.

A time you may be locked by your credit card company is if you make too many purchases too fast or in various locations. That is a red flag to your bank, and they may lock your card. This situation would require you to call your bank/credit card company to resolve.