Credit card approval failed

Credit card approval failed

in Account & Technical Support

Posted by: Cucou.1047

Cucou.1047

i try credit card and paypal. both can not work. i believe my informations is correct.

Credit card approval failed

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If you are having trouble purchasing, you can contact Customer Support, and they will assist you.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

Credit card approval failed

in Account & Technical Support

Posted by: Jacki.7052

Jacki.7052

Both myself and my brother-in-law have had this problem. The fix we found was simple but odd. First, choose a different amount of gems than the one you actually want. For example, say you want to buy 800 gems, then first put in the order for 1600. As before, the “Confirm” button will be greyed out and you won’t be able to use it. Go “Back” and change the amount of gems to what you wanted in the first place. This time the “Confirm” button will be available. I know it sounds strange but I know of more than 3 separate instances where this worked.

Credit card approval failed

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Jacki.7052:

Both myself and my brother-in-law have had this problem. The fix we found was simple but odd. First, choose a different amount of gems than the one you actually want. For example, say you want to buy 800 gems, then first put in the order for 1600. As before, the “Confirm” button will be greyed out and you won’t be able to use it. Go “Back” and change the amount of gems to what you wanted in the first place. This time the “Confirm” button will be available. I know it sounds strange but I know of more than 3 separate instances where this worked.

Thank you for providing this helpful advice, Jacki. It is odd that it would work, and even more odd that it would be necessary. I am going to alert the BLTC Team about this, in case this is something they could review.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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