Guild Wars 2

I was shocked last night when my husband’s account was suspended for 72 hours for an inappropriate name. After perusing the forums and submitting a ticket, I reassured him that he should be able to log in this morning (as I had read in recent posts that first time offenders are reinstated immediately after the ban with the inappropriate character flagged somehow). Unfortunately, he is still unable to log onto the game.

Naturally, we were a bit upset and very confused. We put quite a bit of thought into choosing our names. We even Googled his names last night to try and understand why, but found nothing offensive. All I can hope is that it is a mistake and will be corrected very soon.

Is there any option to defend a name once it is flagged? We will certainly change it if we naively chose a culturally offensive name (We are older and some terms just don’t mean what they did when we were young ), but we would like to argue for the appropriateness of the name if it is at all possible.

ANet employees are only human and can make mistakes. We think we may be the unintended victims of one them, both for the surprisingly inappropriate name and the lengthy suspension for a “TOS-abiding citizen.”

Hoping it’s all cleared up quickly, as I’d really like to game with my husband this weekend.

(Ticket # 130315-000355)

Thank you for replying so quickly. He is currently staring at his screen trying to decide what to rename his charr.

Our nine-year-old will be so sad that Foo Foo had to go. His name came from a cute little sabre-tooth moose lion cub from a Nickelodeon cartoon show. Here is a link to the show’s wiki showing where the name actually comes from.

Foo Foo’s origin

If he just took the “p” off and made it Foo Foo Cuddly Oops, would that be okay? That would remove the potentially offensive nature of the name, without destroying the identity and fun story behind it.
He doesn’t want to be suspended again, so he asked me to post and be sure before he makes it permanent.

Gaile Gray.6028:

Absolutely! Nothing wrong with that whatsoever, and it’s quite delightful.

Thank you!!!

This was the most polite customer support/customer conversation I have ever had the pleasure of reading.
I’m also a fan of Foo-foo

Just curious, following the same pattern of thought on “potentially” offensive names, shouldn’t Poobadoo (http://wiki.guildwars2.com/wiki/Poobadoo) be given a suspension for his “unacceptable” name? He actually has 2 references to excrement.

:p

ShadyNZL.9018:

Just curious, following the same pattern of thought on “potentially” offensive names, shouldn’t Poobadoo (http://wiki.guildwars2.com/wiki/Poobadoo) be given a suspension for his “unacceptable” name? He actually has 2 references to excrement.

:p

Well, if you talk to him he says he wants to lick you. I would report him right there!!! :P

yes i just do ban for my name and i have only been playing the game 5 days now THANKS ALOT

It’s not personal. The fact that your first notice of inappropriate name gave you a suspension is a mistake. Unless the name is extremely grotesque it’s supposed to just be a rename – no suspension – the first time.

Also, it’s considered bad manners to “necropost” – this thread is months old since the last response.

Hope you put in a ticket wiht support and get back in soon.

Indeed, do not necropost and do not use half information if you do post.

When agreeing to the terms of service you also agreed to abide the naming policy. By choosing an inapropiate name you breached those terms of service. Normally with most breaches a first offense will result in a 72 hour ban. With MOST inapropiate names support is nice enough to let you get a way with a warning and a FREE name change (keep in mind this service normally cost 10 USD). In some extreme breaches of the naming policy (ones where it is very extremely clear that it is inapropiate) you get a 72 hour suspension (and still the free name change afterwards).

If this is your first offense and if you believe your name was not so inapropiate that warrants a 72 hour suspension, you can file a support ticket. Keep in mind that the handling of support tickets also can take up to 72 hours (though in my personal experience, it is in most cases a lot faster).

The amount of caps in your message do show you are upset bout this. But I would urge you to keep it civil and correct, in the end it is something you want from them and you made a mistake. They are just doing their job

Good Luck!! :P