Ok so I just checked my email because for some weird reason i got a log-in attempt yesterday, which i just checked today. After checking, i also found out that i got another log-in attempt last tuesday which i missed. To make matters worse, i searched my email for all other log-in attempt emails, and found out that this has been going on for the past two months.
I even got a log-in email attempt from Massachusetts, and i live in FLORIDA. _
SO i quickly logged in to see which computers have been authenticated and found some which are quite fishy. I removed all of the authenticated computers to start out fresh, which leads to another problem (see image). A current and very recent log in from Texas. Again, i live in FLORIDA
The Texas one is probably just the site where the servers are located. That shows up sometimes.
However, have you done a full security sweep of your computer? Checked for a keylogger? If your computer is clean then change the password on your email. Then change the password to your game. It wouldn’t hurt after that to get a new email and switch the games email to that. Read this thread for more help. https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know
Make sure your computer is clean before you make any changes. Making changes on a hacked computer simply hands that information to the hacker and you are back where you started.
Make sure your computer is clean before you make any changes. Making changes on a hacked computer simply hands that information to the hacker and you are back where you started.
im pretty confident that my computer is clean, but how do you even change the email? accnt’s linked btw
Same problem here. Someone logged in from texas 17 minutes ago, I got him disconnected. Is it NCSoft for real? If yes – why so?
It’s quite scary, I just set up my mobile authenticator :O
You can check the IP to see where it’s coming from. It’s its from ncsoft or the Austin area it’s most likely the IP glitch. The login goes through that site and it can show up on your IP.
I have the same Texas “Guy” with the same IP on my account as well and despite the mobile authentication! I got scared too… And was wondering how is that possible. xD But now when I think of it, this Texas “Guy” didn’t change my account’s password or didn’t disconnect me from the game, so I believe that it’s truly from Anet and not hackers. xD
My own account shows “log-ins” from Texas on the exact IP address that Smitz sees:
64.25.32.69
On my account, it was that exact IP address last week. It’s that same IP address today.
That is us.
I cannot say things like “Meh, just ignore Texas on your list.” But as posted by Caro, no authentication request came through, no changes were made to the account or password, and yet I was “logged in.” We know that forum access can present our IP. So that “access” might be assumed to be benign.
Again, no blanket acceptance, but if your account management page (security tab) shows that exact IP, I personally would not be alarmed.
There is something wrong Gaile if this keeps getting fixed and then breaks again and ends up once again freaking out the customer base who bother checking the security page. I think this is the third or fourth time it started to pop up regularly with fixes in between.
