Customer Service?
Response can take up to 72 hours. Also submitting multiple tickets will actually slow down the response time.
If you do not receive a response within 72 hours you should post in this thread with your ticket number.
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/
The Burninator
Response can take up to 72 hours. Also submitting multiple tickets will actually slow down the response time.
If you do not receive a response within 72 hours you should post in this thread with your ticket number.
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/
It’s been over 7 days. Try again please.
Response can take up to 72 hours. Also submitting multiple tickets will actually slow down the response time.
If you do not receive a response within 72 hours you should post in this thread with your ticket number.
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/It’s been over 7 days. Try again please.
No need to be rude. You did not provide information about how long you have been waiting. I was simply trying share information based on your post. Nonetheless the link I provided you still applies to your situation if you have not posted there already.
The Burninator
Which they haven’t.
We are heroes. This is what we do!
RIP City of Heroes
RIP City of Heroes
ArenaNet Communications Manager
Is there such a thing as customer service in this game? I have submitted 2 tickets and have yet to be helped. I no longer have access to my old email. I submitted a ticket with a change for a new email and provided the new email address. Some help would be appreciated.
You will always get a response from Support. If you do not see it, check Spam and Junk, as some email providers mark our tickets as “spam” and the user never sees that we have, indeed, responded.
As previously posted by a forum member, we have a means to follow up after three days. I do not see that you have posted in that thread, but that is what you should do, because individual posts of this nature are less efficient and, in most cases, unnecessary (when the player looks for the mail and sees that he was responded to).
- Close one of your tickets. You’re slowing our ability to help you with duplicates.
- If you still need help, post the 12-digit ticket number from the oldest ticket in the Tickets for Review thread above.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet