Del. char with gem store purchases in bag

Del. char with gem store purchases in bag

in Account & Technical Support

Posted by: Cereal.5127

Cereal.5127

Hello, I just contacted support about two town clothes sets I bought from the gem store that got deleted when I deleted a character. I’m being told there’s no way for me to get these items back, that I paid for.

I’m looking for confirmation of this, as I’m positive I’ve read on this forum of people accidentally doing the same, and having the items returned to them.

Thanks.

Items in question:

http://wiki.guildwars2.com/wiki/Mad_King%27s_Outfit
http://wiki.guildwars2.com/wiki/Witch%27s_Outfit
http://wiki.guildwars2.com/wiki/Phantom%27s_Hood

After much more question, they’re adamant that I cannot get these sent back to me, or refunded.

So thank you, Arenanet, for stealing 20 dollars from a customer who has played since GW: Prophocies, and used to spend quite a bit of money on the gem store.

(edited by Cereal.5127)

Del. char with gem store purchases in bag

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Hello, I just contacted support about two town clothes sets I bought from the gem store that got deleted when I deleted a character. I’m being told there’s no way for me to get these items back, that I paid for.

I’m looking for confirmation of this, as I’m positive I’ve read on this forum of people accidentally doing the same, and having the items returned to them.

Thanks.

Items in question:

http://wiki.guildwars2.com/wiki/Mad_King%27s_Outfit
http://wiki.guildwars2.com/wiki/Witch%27s_Outfit
http://wiki.guildwars2.com/wiki/Phantom%27s_Hood

After much more question, they’re adamant that I cannot get these sent back to me, or refunded.

So thank you, Arenanet, for stealing 20 dollars from a customer who has played since GW: Prophocies, and used to spend quite a bit of money on the gem store.

You are seriously going to equate you accidentally flushing a $20 bill down the toilet to the bathroom owner stealing it from you? You really think that outrageous and exagerated accusation is going to motivate someone to help you? Good luck with that.

(I get you are frustrated and want your stuff back, but that approach to getting someone to bend the rules for you is possibly not in your best interest).

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

(edited by Brother Grimm.5176)

Del. char with gem store purchases in bag

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Ford Motor Company also stole from me when they wouldn’t replace the Pinto I accidentally crashed. Dang companies!