Deleted Messages -- Any way to get them back?

Deleted Messages -- Any way to get them back?

in Account & Technical Support

Posted by: Tebbz.3298

Tebbz.3298

So my account recently got hacked, not sure if it was a phish, I do not think it was. I haven’t even touched an e-mail for a good two months. Beyond that though, I have my account back and everything is peachy.

Except I lost 30 gold. And nothing was bought with it from what I see. Unless of course someone got on my account to buy 1021010 Orichalcum Pickaxes and then destroy them all to get rid of 30 gold.

I am thinking that they sent it in a message to their character and then deleted the message. Is there anyway to retrieve said message? And even if I could retrieve it, could anything be done about this? I wouldn’t be as desperate to get it back if it was a smaller amount but really I need that back.

Founder of Edgy [EDGY] on Yak’s Bend,
Zametov the Ranger,
Florádron the Thief,

Deleted Messages -- Any way to get them back?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

So my account recently got hacked, not sure if it was a phish, I do not think it was. I haven’t even touched an e-mail for a good two months. Beyond that though, I have my account back and everything is peachy.

Except I lost 30 gold. And nothing was bought with it from what I see. Unless of course someone got on my account to buy 1021010 Orichalcum Pickaxes and then destroy them all to get rid of 30 gold.

I am thinking that they sent it in a message to their character and then deleted the message. Is there anyway to retrieve said message? And even if I could retrieve it, could anything be done about this? I wouldn’t be as desperate to get it back if it was a smaller amount but really I need that back.

Please update your support ticket to discuss the missing gold.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet