Guild Wars 2

I purchased (gifted) a Deluxe Digital copy of GW2 to a friend “shane.7516” and he is receiving error 45:11:2:779 – That his account has been blocked due to unacceptable behaviour and to try again when the ban expires. He hasn’t even finished downloading the game to play and the message has popped up while its downloading. How can he have done something unacceptable behaviour wise? This was purchased a little under 2 hours ago, Just what is going on here? Why is there no support or billing number to call? I want this resolved immediately.

Finally Fixed. That…escalated slowly.
There’s something seriously wrong with the support and billing of this company…

But, Thank you Gaile for your assistance in eventually getting this resolved.

I sent the information (and more specifics) to you as a PM.

I have still not heard back from support or ANYONE regarding this. This is crazy. I’ve never had any kind of issues like this before. There’s no support or billing number to call to get this resolved. What the heck?

Apparently they thought his email address was involved in unauthorized transactions. What? You people need to get with it.

tronik.9065:

I have still not heard back from support or ANYONE regarding this. This is crazy. I’ve never had any kind of issues like this before. There’s no support or billing number to call to get this resolved. What the heck?

You heard back from Gaile, who asked your friend to file a support ticket. Has your friend made a support account (they are separate from game accounts for just this reason) and submitted a ticket?

They “released” the charge, voided the old SERIAL, and now when I attempt to repurchase the game its telling me invalid credit card. This is the same card. Same information. OMFG.

Gilosean: Yes. I submitted both sets of support ticket information to Gaile yesterday evening.

As of a few minutes ago billing or support…or whoever.. sent both myself and him a message saying he was good to go, and that the previous purchase had been voided/serial blocked, and now his account can add a new serial. Now it won’t take the CC I used to purchase previously. I just dont get it. This is really deplorable support. I love the game, i’ve loved it since beta…but wow this is atrocious. (No offense to you Gaile. It seems to be a procedural issue, not a personal one.)

I’ve tried again with different credit cards. Now MY email address must be the one that’s being associated with some sort of fraud, as its declining every single card I’ve tried. (3) – Only explanation I can think of.

tronik.9065:

They “released” the charge, voided the old SERIAL, and now when I attempt to repurchase the game its telling me invalid credit card. This is the same card. Same information. OMFG.

Yeah, NCSoft billing is a joke. If you keep an eye on the forums you’ll see that people are complaining all the time about it. From the many threads I’ve read, it looks like 2 problems"
1) NCSoft risk assessment software has bad heuristics so legitimate purchases get declined.
2) Money is sometimes not accepted from banks / credit card companies. Money gets sent, but NCSoft doesn’t accept it and the account gets closed a week – a few weeks later.

I’m not buying any GW2 things digitally anymore, not worth the risk. Gem cards and GameStop FTW.

Stop trying cards ASAP and send in a support ticket. Otherwise your account might be banned.

Gaile: No. “The credit card information you entered was invalid. Please try again.”
Same card. (actually, happens with ANY card I try now.)

Got this from my ticket: Hello,

It seems the issue you’re reporting will require additional investigation.

I am escalating your ticket to a Senior member of the Payment Support Team to further assist you. Someone will be in contact with you as soon as the issue has been fully reviewed.

Thank you for your patience,

Thank you,
Dorothy
NCsoft Account Support