Guild Wars 2

JustTrogdor.7892:

Forstral.3752:

I am almost positive that I redeemed a gem store gift card between the first of April and the end of June. I used the gems in June to change worlds, but I did not receive the kite that my other guild mates have received.

They send them out in waves. It may take some time. The last appreciation gift took some around a day to get.

The distribution is complete. If you wish, you may submit a ticket and a support team member will look into this for you.

Bacon.2360:

Anet is saying that they used UTC time instead of server time to give out the kites. So a purchase made at 7PM June 30th is actually at 2AM July 1st. GG, real classy Anet ignore your own server time!

There’s no way to run any sort of promtion, contest, or event without using a timezone and UTC is more widely known that PDT/PST. I’m sorry you’re unhappy. But please note you purchase 10 days after the promotional period, not a few hours.

Mike.7983:

Same deal as above don’t suppose someone at Arena Net could look into the missing kite issue, I believe I bought the consortium harvest sickle and many of the south sun supply crates before the deadline and did not receive any free promo kites.

If this doesn’t help if there a way to check the dates of the items I have purchased stuff from gem store?

Feel free contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to look into this for you!

I wanted to make an update to this thread. Bacon kindly sent me some info about the gift, and right after the distribution we were working with two different dates due to miscommunication. The promotion was intended to provide a free kite to those who purchased gems through June 30th (in UTC time).

Bacon has his kite and I’m looking to see if anyone else who should have received the gift and didn’t was given the wrong information when he/she contacted Support. It’s not likely this happened, but if someone qualified and we flubbed the dates, we’ll update them.