Difficulty Buying Gems

Difficulty Buying Gems

in Account & Technical Support

Posted by: Alyn.5964

Alyn.5964

So am I going to have to contact customer support and ask them for a 24 hour “lift” every time I want to buy some gems? If so, this is ridiculous.

Difficulty Buying Gems

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

So am I going to have to contact customer support and ask them for a 24 hour “lift” every time I want to buy some gems? If so, this is ridiculous.

The system is designed to protect the account holder, the CC vendor, and the company offering the products. And yes, for various reasons, sometimes people do need to get a waiver in order to purchase through the Gem Store. I appreciate it’s not ideal, but it’s a way to allow credit cards or payment systems that might otherwise be instantly rejected to be able to make the purchase. IOW, it’s a work-around that benefits the customer, even while it also requires a bit more action to accomplish the purchase (for which we apologize).

Naturally, budgets are different for different folks, but one way I can see to work around this inconvenience is to save up and make a somewhat larger purchase less often. Just a suggestion, and of course, you should do what’s best for you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Difficulty Buying Gems

in Account & Technical Support

Posted by: Alyn.5964

Alyn.5964

Thanks for the response at least.