Digital Deluxe items
Have you checked your ingame email?
Did you delete a character?
Other then that, you will have to contact support. Top of the page.
The following items:
Suit of Legacy Armor*
Mithril Box*
10 Experience Boosters*…Were not sent to any of my characters. Please address. Thanks!
When did you purchase your Digital Deluxe Edition of the game? Did you upgrade your existing version, or would this be the first purchase?
If upgrading, and you did so since late August, try clearing out your mailbox, and waiting a bit of time.
If this was a stand-alone purchase, make sure the purchase was not prior to the First Anniversary, or thereabout.
@SandraSolace.7682: Thanks. I thought this was the Support area. I see what you mean and I may try that.
@Inculpatus cedo.9234: Good questions. It was a stand-alone purchase, not an upgrade, and yes – before 1st Anniversary. I didn’t realize that by being an early adopter I would lose out on some bonuses. =\ I hope that’s not how this story ends. Thanks for your helpfulness.
@SandraSolace.7682: Thanks. I thought this was the Support area. I see what you mean and I may try that.
@Inculpatus cedo.9234: Good questions. It was a stand-alone purchase, not an upgrade, and yes – before 1st Anniversary. I didn’t realize that by being an early adopter I would lose out on some bonuses. =\ I hope that’s not how this story ends. Thanks for your helpfulness.
The items in question are only provided to those that purchased or upgraded to the Heroic Edition, be that Standard or Digital Deluxe. No need to contact CS. =)
@SandraSolace.7682: Thanks. I thought this was the Support area. I see what you mean and I may try that.
@Inculpatus cedo.9234: Good questions. It was a stand-alone purchase, not an upgrade, and yes – before 1st Anniversary. I didn’t realize that by being an early adopter I would lose out on some bonuses. =\ I hope that’s not how this story ends. Thanks for your helpfulness.
The items in question are only provided to those that purchased or upgraded to the Heroic Edition, be that Standard or Digital Deluxe. No need to contact CS. =)
Unless you bought the Digital Deluxe upgrade after the anniversary in which case you get the Heroic Edition Items. Check the description at the Gem Store. Yes I know this doesn’t apply to the OP.
@Primative Lion – Well as a PC game ages two things happen, the price goes down and/or bonus items are added. As I was standing in the mile long checkout line on Blacker Thursday at Target I noticed that Sims 3 now includes a few items that weren’t in the original and it was also cheaper. Blame marketing and retail life cycle.
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