Digital order error
ArenaNet Communications Manager
Hi,
I’ve ordered the digital game standard edition twice because of a message error and a waiting time the first time, the message told me there were an error so I must retry, that’s why I’ve re-entered my info and re-ordered it a second time accidentally.
How can I be repaid? I’ve purchased it with a credit card.
Thanks.
Oh, no worries! Simply contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you, and these are usually processed very quickly.
Thanks for joining the game!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I want to login in my support account to check my ticket but I didn’t recieved my username, didn’t even received the “more informations” email when purchased the game.
Is there a problem with the emails?