Digital order error

Digital order error

in Account & Technical Support

Posted by: KenRS.6593

KenRS.6593

Hi,

I’ve ordered the digital game standard edition twice because of a message error and a waiting time the first time, the message told me there were an error so I must retry, that’s why I’ve re-entered my info and re-ordered it a second time accidentally.

How can I be repaid? I’ve purchased it with a credit card.

Thanks.

Digital order error

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hi,

I’ve ordered the digital game standard edition twice because of a message error and a waiting time the first time, the message told me there were an error so I must retry, that’s why I’ve re-entered my info and re-ordered it a second time accidentally.

How can I be repaid? I’ve purchased it with a credit card.

Thanks.

Oh, no worries! Simply contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you, and these are usually processed very quickly.

Thanks for joining the game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Digital order error

in Account & Technical Support

Posted by: KenRS.6593

KenRS.6593

I want to login in my support account to check my ticket but I didn’t recieved my username, didn’t even received the “more informations” email when purchased the game.
Is there a problem with the emails?