Disable the account login authentication?
Yes, via a support ticket. But beware of the risks involved. Read the articles on security before you try to reduce your security.
Support can help you if you wish to disable authentication. I would encourage you to keep authentication, because the tiny amount of time you need to verify the address is worth it for security! But if you want to disable authentication, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Ah, thank you. I’ll think better.
I might keep it if the range of IP addresses it kept as a ‘known’ or remembered network were wider, but as it is I’ll often have to wait up to 30mins (or more) before the e-mail is received (in gmail), by which time the login attempt has timed-out.
All that means is I wind up extremely frustrated with the simple process of logging in. Having been around authentication systems for 20 years+ now and having had to wait to respond to an e-mail for these sorts of authentications it is beyond my comprehension that it should ever take more than 20-30 seconds for these e-mails to appear in my Inbox.
Certainly I cannot be alone in having previously disabled the e-mail authentication simple as a matter of making play-time possible?
I might keep it if the range of IP addresses it kept as a ‘known’ or remembered network were wider, but as it is I’ll often have to wait up to 30mins (or more) before the e-mail is received (in gmail), by which time the login attempt has timed-out.
All that means is I wind up extremely frustrated with the simple process of logging in. Having been around authentication systems for 20 years+ now and having had to wait to respond to an e-mail for these sorts of authentications it is beyond my comprehension that it should ever take more than 20-30 seconds for these e-mails to appear in my Inbox.
Certainly I cannot be alone in having previously disabled the e-mail authentication simple as a matter of making play-time possible?
That does sound frustrating! The email is generated immediately, so I’m really surprised to know it takes 1/2 hour to reach you. I don’t think I have a solution except to say that each time you approve an IP range, it is decreasing the likelihood that you will need to authenticate again. So it may be a bit of “short-term pain is long-term gain” because your account really is more secure and you won’t be authenticating repeatedly.
I wonder if you could ask your ISP why your IP address is changing so radically. It seems odd that it’s completely outside a reasonable range of IPs.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I certainly wouldn’t disable the authentication…it’s well worth the occasional hassle…but today I had something odd happen. I’m showing up as logging in from a different state altogether. The attempts are clearly mine as the timestamps show, but I’ve never seen this before. Also, nothing seems to be wrong with my account.
Tell me, is this normal? A friend tells me an ISP will sometimes route through different states if there’s been bad weather (and that has indeed been some this week).
Guardians of the Vault [GotV] and Guíld of Dívíne Soldíers [GoDS]
Gate of Madness server