Guild Wars 2

I have been back and forward with the customer service about an incident last Friday/Saturday. I logged on to find my account blank. All characters were deleted.
I contacted your service team as prompted by this forum board. They told me the characters were definitely deleted (obviously) but that the account was not compromised., therefore it must have been me that deleted the characters.
I explained and showed all the information. Gave them my IP address I use to log into the account and the hackers IP address that had logged into the account they were clearly different.
They said that they would not offer me an account rollback and I am now left with nothing to show from 400+ hours of gameplay.

Now I understand that account security is my responsiblity but I’m very disappointed that nothing, not even a good will gesture had been offered my way. I’ve emailed them again with yet more information but now they are just ignoring me. Hopefully this may be addressed so future players don’t run into this problem.

Thanks.

Thanks for the reply

[Incident: 130209-001456]

Unfortunatly I have had yet another email from your team and they won’t do anything about it. It’s a shame I have to cut short my experience in Guild Wars 2.

Thanks

Hello,

Has there been any update onthis?

Thanks for the update Mr Gray

I’m glad you got your account back again. It’s really nice to see that Anet takes time and effort for these kind of issues. Being hacked must be the worst that can happen to any player.
Good work Ms Gray and the rest of the Anet team!

My apologies Ms Gray :P

Thanks for taking the time to go over my account thoroughly. It has been the best support that I have come across in a game so far and I appreciate it.