Disconnections

Disconnections

in Account & Technical Support

Posted by: Gerby.6219

Gerby.6219

Plain and simple. Recently over the last few days I’ve d/cd more than i have in the last few months. I know it’s not my ISP because I’m able to play other online games smoothly without disconnections. Has anyone else been experiencing the same thing and more importantly does anyone know why this is occurring?

Hm

Disconnections

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

This is not an account issue and belongs in the tech support section.

I know it’s not my ISP because I’m able to play other online games smoothly without disconnections.

This is not true. First i want you to make sure this is network lag (disconnection over lag or clients crashing). make sure you know the error message. Assuming you get the ‘disconnected’ message. The fact that you run other games fine isn’t a proof that it isn’t your isp’s fault. On the internet, the road from A (you) to B (the arenanet server) goes over many roads and places. but you are the sender or initiator of the connection. so your provider decides what route is taken to get to B. The arenanet server is only responding over that same route.

The route can lead over big speedways and over small country roads. and the weakest link is the speed you get.

Arenanet is only responsible for the last bit of the line (see that as their driveway). most people are playing fine so that should be ok. So the problem is in the route your connection is taking to get to arenanet’s driveway. Your TomTom for that is your provider.

A Tomtom (or any other navigation system) can lead you perfect tot Washinton, Seatle, Paris and London, but can fail on getting you to Amsterdam and New York.

So stating that other games run fine is like saying that Amsterdam and new york are bad city’s just cause your tomtom brings you there over country roads instead of speedways (I tried my best to explain this in non- technical ways. hope you get it )

Please feel free to post in the techsupport forum and include details bout your country, provider, type of landline and errormessage.

I do hope we can find a way to fix this for you.

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