Display Issue with Gem Card Purchase

Display Issue with Gem Card Purchase

in Account & Technical Support

Posted by: wikedtik.5681

wikedtik.5681

I just went to Target today and bought a 2,000 gem card ($25). As soon as I get home, I log in, go the gem store, click “redeem code”, type in the code, and this appeared. I did however receive the 2,000 gems, but I was wondering why it said I only got 20?

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Display Issue with Gem Card Purchase

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Posted by: Astral Projections.7320

Astral Projections.7320

A bug of some sort. Since you got what you paid for you can report it as a bug ingame.

(edited by Astral Projections.7320)

Display Issue with Gem Card Purchase

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

There are other reports of this happening. I saw a screen that showed 18.8 Gems when they received 1,880. Someone forgot to move a decimal point somewhere.

Display Issue with Gem Card Purchase

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Posted by: Brother Grimm.5176

Brother Grimm.5176

Wait, you got the 2000 but the display dialog was wrong?…..maybe you should change the title of this thread (as it implies you did NOT get your 2000 gems….when you did).

No doubt this needs to be fixed and reporting it is the right thing to do, but the title of this thread is misleading.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Display Issue with Gem Card Purchase

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

We are aware of the situation where a player purchases XX gems but the display shows that he/she is getting only X gems. Fortunately, in all the cases the team has investigated, the player is getting the proper number of gems, but the display is wrong and the team is working on it.

If you have experienced this issue, and particularly if you happen to have a screenshot of it, please post here, so the team involved in Gem Store development can see the details.

We’d like to know:

  • Date of purchase
  • Display Name on Account
  • What the display said you were receiving
  • What you received (and the assumption here is that you got the proper amount, otherwise you should submit an individual ticket)

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Display Issue with Gem Card Purchase

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Here’s a post with a screenshot that another person posted over in Game Bugs:

https://forum-en.gw2archive.eu/forum/support/bugs/Error-When-Entering-A-Gem-Card-Code/first#post4129528

Display Issue with Gem Card Purchase

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Inculpatus cedo.9234:

Here’s a post with a screenshot that another person posted over in Game Bugs:

https://forum-en.gw2archive.eu/forum/support/bugs/Error-When-Entering-A-Gem-Card-Code/first#post4129528

Thanks, Ic. The team in on the case, but it’s nice to have these in case they want to look at more accounts as they develop a fix.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Display Issue with Gem Card Purchase

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You are most welcome, Gaile. =)

Display Issue with Gem Card Purchase

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Here’s another one: https://forum-en.gw2archive.eu/forum/support/bugs/redeeming-2-000-gem-card-code with screenshot

Display Issue with Gem Card Purchase

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Posted by: penelopehannibal.8947

penelopehannibal.8947

Hi,

Further to this topic and my thread which was linked, I today bought a £10 GBP Gem Card, and got it displayed as 900 Gems instead of 940. Again, no alarm since I got the full amount. Last time was a £20 GBP card for 1880, but only displayed 18.8 – so the amount is getting closer this time

Thanks.

*edit – I’m on Mac Beta if it helps

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