Guild Wars 2

Redeemed two 2,000 gem cards at BLTC. After each transaction the “success” window popped up to show the gems too be sent to my account. Both times I was credited with the 2,000 gems. However, the “success” window indicated 20 gems both times. Needless to say this was a little scarey.

This is possibly something you should call customer service about:

https://help.guildwars2.com/anonymous_requests/new

This is a bug, to be certain, but if you want your gems, you should go there.

thebluepill.3041:

This is possibly something you should call customer service about:

https://help.guildwars2.com/anonymous_requests/new

This is a bug, to be certain, but if you want your gems, you should go there.

The OP states he received his gems. It is a ‘bug’ that CS is already aware of as you can see in this thread: https://forum-en.gw2archive.eu/forum/support/account/Display-Issue-with-Gem-Card-Purchase/first#post4133312