Dungeon Token Refund?

Dungeon Token Refund?

in Account & Technical Support

Posted by: Negativity.5801

Negativity.5801

I was told if I put in a ticket I might be able to get a token refund for an item I accidentally bought a few days ago.

Normally I wouldnt care about frivolous spending of dungeon tokens but it was 330 Arah tokens for a chest piece. Arah tokens take alot of time to get because of how long some of the paths are.

Could I get a refund?

Dungeon Token Refund?

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

They’ve already stated that they won’t be refunding mistaken clicks on Karma/Token items.

In GW2, Trading Post plays you!

(edited by Smooth Penguin.5294)

Dungeon Token Refund?

in Account & Technical Support

Posted by: Negativity.5801

Negativity.5801

I see.

Thats pretty lame of Anet if you ask me. People have been asking for months for a way to get refunds for misclicks and they still have not implemented anything for it and now they wont refund tokens for misclicks on top of them denying a QoL improvement change like token refunds?

This is pretty sad

Dungeon Token Refund?

in Account & Technical Support

Posted by: lunartic.3647

lunartic.3647

I could be wrong but didnt they add in a confirmation prompt for dungeon item?

Dungeon Token Refund?

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

I could be wrong but didnt they add in a confirmation prompt for dungeon item?

I just confirmed this. Bought a Molten Sword of Smothering for 300 tokens, and had to go through the confirmation box before it let me buy it.

In GW2, Trading Post plays you!

Dungeon Token Refund?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Yes, there is a confirmation process for spending tokens. It was designed to give players a second chance to back out of a mis-click, just as you are required to input a character’s name and click through, again, to delete a character.

The process seems well-designed to me. And I confess, in my years of playing Guild Wars and Guild Wars 2, I’ve sold things in error, binned (deleted) something, salvaged when I didn’t intend to, etc.. (Not on a regular basis, but sure, over the year’s it has happened.) And each time, it was my fault and my inattention, not something I would expect the devs to reverse, nor something I’d expect them to add a third layer of confirmation to prevent.

I accept that I wasn’t paying attention and that I “own” my mistake. I feel that each of us needs to do that, even as much as it’s a painful learning process when it happens. It’s painful, but it’s avoidable, and the answer is to slow down just a second, take the time to review the purchase /sale / trade/ whatever, and all will be well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet