Guild Wars 2

it’s very simple.i want to change the email login to another email.
why is it so hard??? i cant do a ticket support cause i dont have the serial key that i bought from g2play(lost the email).right now i cant even login in game?
this is so frustrating and utter garbage support.i’m gettin automated email responses how to bla bla.im sick and tired, ARENANET FIX MY PROBLEM kitten !!!!!!

I just want to make this clear: Did you already open a support ticket and they told you they can’t help due to the lack of serial number? Or are you jut assuming that? I just want to make sure so they can answer your question properly.

Hi all GW2 support!
I would like to be changed with e-mail address in guild wars 2 account the undermentioned reason: my password was hacked, and i want to change this other e-mail address. This would be the new adress: EDIT TO DELETE ACCOUNT NAME.

Dont post your email adress on the public forums. Also make a support ticket about this. Hope you get lucky cause last time I checked there’s no way to change the email atm.

i can’t believe how difficult this appears to be ! I’ve given up on the support system but thought i’d ask here again. I simply want to change my email address that guild wars/arenanet uses to communicate with me!!

is that so strange? i will soon no longer have access to the email address they have on record.

there seems no normal account management functions, the only option in account settings is to change password. Does anyone else think this is dumb?

so they send me an email asking for more detail, to which i reply and i get this nonsense….

“Your recent incident update was from an email address not associated with the incident. In an effort to maintain the security of information, we cannot update the incident using this email address. "

Here is my suggestion
————————————————————
Close your current ticket.

Make new ticket at Ask a question page as following

Issue Type : E-mail Authentication

Subject : Request to change my account/email address

Question :

Hi there ! <—— (Important : Dont forget the smile mark )

I’v heard that my e-mail address can be hacked easily so hopefully I request you
to change the email address associated with my Guild Wars 2 account.

My information is included below

My Guild Wars 2 Serial Code :
My Guild Wars 2 Display Name :
Current email/account address :

New e-mail/account address :

I will look forward to your early response
Thx
—————————————————————————————————————————

just simple and easy, it worked for one of my friends.
:)

The only way to change the email address associated with your account is to lodge a support ticket requesting the change. ArenaNet originally had this function available within the account management system, but due to so many accounts being hacked and the hackers changing the email address to keep the account holder out, ArenaNet removed that function.

Lodge a support ticket politely requesting the email address associated with your account to be changed. I suspect they will also ask for some details on your account, like your serial number, to verify and confirm that you are indeed the account holder before proceeding.

Gaile, I’m sorry but you have problems with this system. After have been hacked yesterday and you gave me back the account I’ve been able to change the email through ‘My account’ and ‘Edit profile’.
The option to change it was above the password change, but now I don’t see it.
regardless, if you don’t believe me you can always check with support that mail has been changed twice without sending a ticket (or at least the second time with me, i guess the hacker didn’t send anything)

So i have just had my email address changed to a new, more secure one i had setup.

All that was required by customer services was;
“- Guild Wars 2 Serial Code
– If you purchased Guild Wars 2 from the Guild Wars 2 website, please provide one of the following pieces of information:

- Order ID
- Last four digits (ONLY) and the billing zip/postal code of the credit/debit card used
- PayPal® Transaction ID or the Invoice ID associated with the purchase"

Now I know a physical copy is pretty much the safest option here as unless a cracker can physically get into your house and obtain your CD key then you are relatively safe. However all the information required if you purchased digitally can be obtained from one email should your email account become compromised.

I find this quite disconcerting, if you were short sighted enough to have similar email and game passwords and one was compromised, all the hacker would need to do is search for one email than I’m sure none of us have deleted.

The remedy is quite simple, remove the option to confirm using the order ID, if you paid by card, the last four digits of your card shouldnt be readily searchable in your emails. In regards to paypal, i often delete transaction records as they are stored on the paypal website, surely others could do the same.

As a precautionary measure I’ve printed out my serial, put it in my GW1 box and deleted the email, belt and braces and all!

TL;DR remove Order ID as an option of verifying your account with customer services to reduce those compromised when email and game account passwords are cracked.

Due to some safety concerns I want to change my e-mail log-in. Why do we not have this option, Guild Wars 1 client itself allowed us to do this.

Once you authenticate your email you cannot change it without contacting support.

I hope some one can help me out here i just got hacked and my e mail got changend so i cant login how do i get my acount e mail back . If been playing this game just a couple of days.

Bvana.8752:

I hope some one can help me out here i just got hacked and my e mail got changend so i cant login how do i get my acount e mail back . If been playing this game just a couple of days.

Submit a ticket with support.

#121217-002296
Simply would like to change my email, to another one, can provide cd-key, current main mail, etc.
And tbh, doubt its too hard, to implement this e-mail change system in websyte…

Hi guys!
First i wanna tell you my English writing isn’t verry good so i hope u guys can understand me and hopefully help me also !
In the beginning i played this game i had to give an e-mail adress but now we have changed of provider and my e-mail adress i give in the beginning of the game will disapear also. Sometimes i have to authorise my log in and because the e-mail adress is gonna dissapear i can’t do it anymore !
Can u tell me how i can change my e-mail adress so i can keep on playing in the future
THANKS !

#121220-002296
I’d like to change my E-mail address because someone hacked it. I changed it to my new one on every other thing i am registered on, but it’s kinda more difficult here. Won’t be a drama queen but i really need it fast. Thanks!

#121221-002809
I have send you a ticket to change my E-mail adress (2day ago) and didn’t get response.
Maybe you have send me a mail but I can’t read it cause my emailis hacked.
I can play on my old account but just to be sure it is better to change it.

greetings

My friend has just bought Guild wars 2. He went through all the processes to make the account and they asked him to verify the email address by going on to it and clicking the link provided by Arena net. He could not log onto his email to verify it because it was hacked prior to setting up Guild wars 2. He is now trying to get an email change since he cant access the email with the verification in it. He has sent in a ticket already and there was no help. Has anyone had this happen or is anyone able to help?

Thank you.

Never mind. My friend got his account up and running now.

Hello Supporter.
Can i change my Account or My E-mail address?

I wanna change my email, please reply my ticket, I’ve been waiting for a month already…

You really need to make changing your email addy easier. This is a kitten process.

#130212-000977
Hey, I’d like to change my E-mail address as soon as possible…
Thank you!

Now that microsoft has announced that they are shutting down hotmail, Anet could be looking at a few tickets that require e-mail address changes.

I requested to change my email address on my account.

I provide ALL information requested by the form in the Support Ticket process.

The response I received was that they need a copy of my receipt to verify purchase!!!

What the heck is that all about? I’m supposed to save a purchase receipt from many months ago in the off chance that I might want to change my email address?

This is ridiculous.

I just received a second response after my reply to their receipt request.

They changed my email address for me after my response.

Thank you NCsoft.

#130315-000295
need to change my email account

Hey. I need to change mail because my friend cheated me.

Just put in a support request for an email change. Hopefully they get working at it soon, as I’ve got a good reason to believe that this particular email account is vulnerable to attack and unwanted intrusion. I understand why ArenaNet have this “contact support” policy, however I believe it may be counter-intuitive in terms of combating hackers and account phishers.

Hello

I have send you a ticket for changing my E mail adress.
#130317-001689
I hope you can fix this for me.

greetings Bjorn

hello all , im using Gmail and Google has banned my google mail , how can i change my login email ?

Gaile Gray.6028:

jackthelad.9078:

so they send me an email asking for more detail, to which i reply and i get this nonsense….

“Your recent incident update was from an email address not associated with the incident. In an effort to maintain the security of information, we cannot update the incident using this email address. "

That is not nonsense. That is security. What that means is that you submitted a ticket and attempted to update it from another log-in name (that is, using a different email address). For security purposes, we can’t have people randomly updating information from different email addresses — we need to make sure that the right person is updating his/her ticket.

So please update from the email already on record for that incident and it’ll be fine.

Also, this address gets you to your Account Management page: https://account.guildwars2.com/account

Why can I not change my e-mail from their? The link is worthless if we can not manage our account.

Hello Arenanet/support
I’d like to change my e-mail adress cause ive got problems with my old e-mail supplier.
Ive got the serial code and anything what needed to the change, please CONTACT ME soon as possible. I want to play again :SSS

@Bleksapi…Support won’t contact you, you need to contact support and ask them for assistance with changing your email address on file: support.guildwars2.com

so this is what support sent me …. and i click link and it doesn’t send me anywhere Greetings!

Due to an unusual change in your access pattern, the Guild Wars 2 account under this email address has been locked. This can be caused by logging in from a new location, but it may also signal an attempt to compromise your account. If you feel that your account’s security is at risk, please follow the steps below.

Step 1: Verify Your Account Ownership

Click on the link below to verify your e-mail address of the Guild Wars 2 account:
https://account.guildwars2.com/account/login-support.html

Step 2: Secure Your Computer

Ensure that your computer is free from any malicious programs, as a password change alone may not deter future attacks. Visit our Account Security website to learn how to protect your computer from unauthorized access.

Step 3: Secure Your Email Account

Choose a new password for your email account and review your email for any filters or rules you did not create. For more information on securing your email account, visit our Account and Computer Security page.

Step 4: Choose a New Password

Change your password to resume using this Guild Wars 2 account, as your former password no longer grants access to any login-protected Guild Wars 2 account service or game. Visit our Password Reset page to begin the password change process.

Once you’ve regained access to your account, you can add additional security with Mobile Authenticator, a free service that allows you to unlock your Guild Wars 2 account on your own with a few simple steps. For more

information, see the Account Protect FAQ

—The ArenaNet Team

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/

Yodar.5670:

so this is what support sent me …. and i click link and it doesn’t send me anywhere Greetings!

Due to an unusual change in your access pattern, the Guild Wars 2 account under this email address has been locked. This can be caused by logging in from a new location, but it may also signal an attempt to compromise your account. If you feel that your account’s security is at risk, please follow the steps below.

Step 1: Verify Your Account Ownership

Click on the link below to verify your e-mail address of the Guild Wars 2 account:
https://account.guildwars2.com/account/login-support.html

Step 2: Secure Your Computer

Ensure that your computer is free from any malicious programs, as a password change alone may not deter future attacks. Visit our Account Security website to learn how to protect your computer from unauthorized access.

Step 3: Secure Your Email Account

Choose a new password for your email account and review your email for any filters or rules you did not create. For more information on securing your email account, visit our Account and Computer Security page.

Step 4: Choose a New Password

Change your password to resume using this Guild Wars 2 account, as your former password no longer grants access to any login-protected Guild Wars 2 account service or game. Visit our Password Reset page to begin the password change process.

Once you’ve regained access to your account, you can add additional security with Mobile Authenticator, a free service that allows you to unlock your Guild Wars 2 account on your own with a few simple steps. For more

information, see the Account Protect FAQ

—The ArenaNet Team

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/

This is a phishing email. If you clicked on the links within, you should immediately change your passwords for your game account and the email associated with your game account.

For more information about phishing emails, look here:

https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2174278

and here:

https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read/first

wow didnt realise it was so hard to change your e-mail… WHY is it so hard?
i have changed internet providers so need to change my e-mail… like so many others will need to, every other site/program i have changed was easy, credit cards, paypal etc… none are as difficult as this!
i have submitted a ticket, although lost my serial when i comp crashed! lets see how it goes….

Ticket number #130905-000097

I need to change my current email address to the new one (in the ticket). I have just submitted the ticket just a few minutes ago :-) Kindly please expedite this humble request. Thanks a lot.

My old email company just canceled all accounts and I have one week to get everything sorted out – made a new email account and switched everything except my anet account, I went into account details and there’s nothing that lets me change my email, how do I do it?

You will need to create a ticket or email support. It’s the only way.

Top of the page.

Just a quick note – since this ancient thread was last updated, they’ve made some changes to the support pages. These days it seems to be called ‘submit a request’ , not ‘ask a question’.

When you go to the support page and search for ‘change email address’, it’s funny that there’s no article on it!

I submitted a support ticket to change my email, and they responded in about 30 minutes. Excellent response rate.

I can’t change my email, nowhere any button to change or edit it