Email Authorisation

Email Authorisation

in Account & Technical Support

Posted by: Kauna Arget.7052

Kauna Arget.7052

I’m having to authorise my account almost every time I try to log in. Whilst this is annoying, I don’t mind so much although it does mean I have to keep my emails open. My problem is that every time I authorise, it’s coming up with a different location. It has never once come up with my city, and the closest it’s been is about an hour away. This has ranged up to the other side of the UK. I know that it’s me asking for these emails because of the times that they come through, but it seems ridiculous to authorise these IP addresses and locations if it’s not going to stay the same (I only game from my house). Surely this makes it more likely to be hacked?

Per aspera ad astra!

Email Authorisation

in Account & Technical Support

Posted by: Steel.8206

Steel.8206

I don’t have a fixed ip and personally can’t stand having to wait for an email every time I want to play. Please give us the option to remove this feature.

Email Authorisation

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I’m having to authorise my account almost every time I try to log in. Whilst this is annoying, I don’t mind so much although it does mean I have to keep my emails open. My problem is that every time I authorise, it’s coming up with a different location. It has never once come up with my city, and the closest it’s been is about an hour away. This has ranged up to the other side of the UK. I know that it’s me asking for these emails because of the times that they come through, but it seems ridiculous to authorise these IP addresses and locations if it’s not going to stay the same (I only game from my house). Surely this makes it more likely to be hacked?

Well, yes and no to that last bit. It’s far, far more likely you’d be hacked from a different continent than that you’d be hacked from a location an hour away. So the authorization emails can be very helpful, where you see, say, “Leeds,” “York,” even “Chester” or “Portsmouth” and then suddenly see “Beijing.” It’s that last one that is the “ah ha!” moment, although naturally a compromise could come from the other places (but not nearly as likely).

Having said that, I will ask the team if disabling the feature is on the cards. We’re so intent on trying to protect our players — and help them protests themselves — that I’m not sure how high a priority it would be to disable a feature that is provably effective, but I take on board that there are cases where disabling may be the player’s desire.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email Authorisation

in Account & Technical Support

Posted by: Kauna Arget.7052

Kauna Arget.7052

Thanks Gaile. It’s great to see such a prompt reply, and to know you’re still around. I’m not so much looking for a disable feature (though can understand other’s frustration), and was more wondering on the effectiveness. I guess I can see the other country being more of a problem, and as long as I know I’ve asked for the email, I can just authorise it. That email’s only used for GW2, so it’s easy to find the authorisation email.

Per aspera ad astra!

Email Authorisation

in Account & Technical Support

Posted by: Taiance.6213

Taiance.6213

Gaile I know its not a suggestion forum thread but could you possible see while your checking, if there is any way that an IP range for country could be added to the (remember this location) feature. That way it still offers decent protection for those of us with dynamic ip’s or who travel a lot locally without having to check emails every login.

Email Authorisation

in Account & Technical Support

Posted by: Elshagan.6342

Elshagan.6342

Is there someway to actually see if you have Mail Authorization on your account? I remember getting the pop up for it n agreeing to use it… But I’ve never gotten any mails when I’ve logged in so I’m just curious if it’s actually active for my account. :S

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