Email Compromised Need Support
Getting your game account back is one thing. But if I were you, I’d be more worried about having my actual e-mail account compromised. Figure out how that happened (i.e. too easy password, keylogger from visiting naughty websites, etc.), or having your account restored will be meaningless.
Wiping your HD and reinstalling Windows after a format is the best option to clean a system with a potential keylogger. Then after that, prevention is key. Good anti-virus, plus more careful web activity goes a long way.
In GW2, Trading Post plays you!
Ya I re enabled windows defender and installed AVG. I just need support to change my email.
Ya I re enabled windows defender and installed AVG. I just need support to change my email.
If you are still contacting support from your old e-mail account, the person who compromised that account can read your mails. Also, Yahoo has known issues with blocking our inbound responses. You might consider creating a whole new ticket from the new e-mail account, but including the old ticket numbers. The team will need to verify you are the account holder, but that’s a good thing — it makes sure things are all on the up-and-up and secure.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Ya I created one on my gmail that i made a few days ago 90035
Ya I created one on my gmail that i made a few days ago 90035
Terrific, that will be good, then. I just didn’t want that nasty hacker to be “watching over your shoulder” on a compromised e-mail account.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet