Guild Wars 2

Hello my email was hacked recently. I put in a support ticket to change it but i was wondering how im going to contact/respond to them if i cant access my email

Usually, people either change their email account’s password, or create a whole new email account. The latter may be your best bet. Then, they use that new email address (or the old one, once they have regained control) to contact and discuss the issue with CS. Good luck.

If you have not yet lost control of your GW2 account, CHANGE THAT PASSWORD (and possibly enable the mobile authentication).

Keep in mind that a hacker with control of your email account can get your GW2 password changed and have authentication removed with a simple request, so you MUST pursue an email change with CS (if you lost control of your email account), ASAP.

You should also attempt to regain control of your email account with the email hosting entity as continued use of that account by a hacker could cause you ALL KINDS of trouble in other areas if not halted.

I get that everything I listed above should be “DUH!”, obvious, but just wanted to state it.

Gaile Gray.6029:

I agree with the suggestions given above. If you have any doubt that your e-mail is secure, then you should not request assistance through that e-mail account, because the hacker could view every response and continue to jeopardize your account.

I do suggest you work with your e-mail provider to try to regain secure access to your account. But in the interim, you may wish to contact Support from an alternate e-mail account if you are certain that one is secure. You’ll be asked to answer account ownership verification questions, to make sure that all is kept secure from our end.

Not swiping at Gaile, but if that email account has ever communicated with another email account (i.e. you’ve emailed yourself in the past), don’t use the second one, either. In that case, you’re better off CALLING CS, because then you know the only eavesdropping going on is the NSA.