Guild Wars 2

Dear Guild Wars 2 team,

I have an issue with my account.
I bought your game online, but now, I can’t login anymore, because of my email that has been deleted, since it was part of my website, which has now been deleted.
Is there any way to recover this? like, transferring it to the email above?
because I bought this game, and I paid money for it. I would hate for it to be over now.

I hope you guys can help me out with this, because I’ve been trying forever.
I also bought this online, so the (activation)code has been sent to the email that’s no longer accessible.
I do have prove that I bought this game legitimately.

I hope you guys can help me!

( I am not the one in trouble, but my friend is, and he cannot login on these forums )

Your friend needs to contact CS and ask for assistance. Top of Page – Services/Support – Submit a Request.

Good luck.

Well, he did that. So now it’s waiting for what CS says?
I myself have no problems with this, but it’s waiting on that then?

Because he entered a different email, since the original one isn’t useable obviously.

Yes, your friend must wait for CS to respond to his ticket sent on the new email address.

How long does this usually take?

There should be an almost immediate automatic response that says something like ‘Thank you for contacting us…’. If your friend has heard nothing after 72 hours, he/she can post the ticket number in the Sticky above for ticket reviews.

Inculpatus cedo.9234:

There should be an almost immediate automatic response that says something like ‘Thank you for contacting us…’. If your friend has heard nothing after 72 hours, he/she can post the ticket number in the Sticky above for ticket reviews.

NOT getting this automated response, usually indicates some sort of communication issue with Anet Support and your email provider. The emails may be in your spam / junk folder or they may be being blocked by your mail provider for some other reason. There is a link on the front page detailing these possible issues:
https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast