Enforcing pass change at the end of month?
The required password change has been going on for a few weeks, now, and warning was given for weeks preceding that. If you need help, please do contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
That’s a good answer, thank you Gaile.
As a matter of fact, considering my password was already unique before the implementation of your new rules, I was merely waiting for the day it will force me to change. It was forethought.
But if that’s actually been live for days and you have some sort of load-balancing to force different people at different times (because I played yesterday), then it’s fine, it’s a good solution and I am merely stroke by bad luck to have it just today.
Although I cannot say I am happy right now (I did 3 dungeons for… Nothing… Yay), let me take the opportunity to thank you and the teams for the very good game – else I wouldn’t have spent that much time on it. Yeah, pretty much stating the obvious.
Good day to you.
That’s a good answer, thank you Gaile.
As a matter of fact, considering my password was already unique before the implementation of your new rules, I was merely waiting for the day it will force me to change. It was forethought.
But if that’s actually been live for days and you have some sort of load-balancing to force different people at different times (because I played yesterday), then it’s fine, it’s a good solution and I am merely stroke by bad luck to have it just today.
Although I cannot say I am happy right now (I did 3 dungeons for… Nothing… Yay), let me take the opportunity to thank you and the teams for the very good game – else I wouldn’t have spent that much time on it. Yeah, pretty much stating the obvious.
Good day to you.
~ sigh ~ I’m sorry about that! The good news is that Support is answering really quickly, so I think you’ll be in very soon!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet