Guild Wars 2

Hello,

I’ve just reinstalled Guild Wars 2 yet the client refuses to accept my password. So far I have used my email address connected to my account as the ’account name’ and I am able to log into your site. With some similar difficulty logging in for some reason again to your support section. The client still so far has not accepted my password, stating that it is incorrect. It is correct.

Thank you,

If you are using the same login as for this forum, email and password, and you are sure you are not making any typos, which is one of the most common reasons for password failure, and if you are unable to use the change password site, then you will need to contact support and have them help you.
Support-top of page. Submit a request-top of page.

You could also try doing a client repair, in case you have corrupted files.
Support-top of page. Then client in the search box to find, Repair the Client.

Remember, there is no log-in to the Support Site. It’s just a web-page you can easily access.

Good luck.

My bad, followed a link I thought would take me to support but instead I’ve found myself in the forums. Didn’t know you had to log in again for the forum. As I’ve stated, no typos. Tried enough, and accepted my password here (logged out plenty to retest). Client however tells me this account isn’t real.

I got the same issue at launch of the game, resolved through support. However, this time support has sent me to the forum’s support topic on a completely different error code (7) when my error is code 11.

Section: https://forum-en.gw2archive.eu/forum/support/tech/Connection-error-7-11-3-191-101-merged/first#post3641462

I’m having the same problem.