Extremely Annoying Mail Issues

Extremely Annoying Mail Issues

in Account & Technical Support

Posted by: Xionaz.7065

Xionaz.7065

So every time I try to mail my other account; yes I have TWO accounts it’s preventing me and I receive this message…

“This transfer would exceed the total value of transfers allowed for new accounts. As you continue to play , your account will be allowed to transfer higher values. New account limits are necessary to protect your online experience from fraud and illegal trading. We apologize for the temporary inconvenience”

I am getting extremely tired of this garbage with Areanet. First my original account was "hacked’ and when it was returned to me it was instantly banned for more than a week. So after a few days in my banning process I buy another game and eventually the original account is returned to me. So now I am trying to send stuff back and forth between accounts to save room and make life easier and I cannot even do that?

How can I fix this because it’s SUPER annoying I cannot do simple things like mailing items to myself because of this message listed above. If I need to put in a ticket fine but even though I love this game to death I am sick and tired of the stupid hoops they are making me jump through!

Extremely Annoying Mail Issues

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

So every time I try to mail my other account; yes I have TWO accounts it’s preventing me and I receive this message…

“This transfer would exceed the total value of transfers allowed for new accounts. As you continue to play , your account will be allowed to transfer higher values. New account limits are necessary to protect your online experience from fraud and illegal trading. We apologize for the temporary inconvenience”

I am getting extremely tired of this garbage with Areanet. First my original account was "hacked’ and when it was returned to me it was instantly banned for more than a week. So after a few days in my banning process I buy another game and eventually the original account is returned to me. So now I am trying to send stuff back and forth between accounts to save room and make life easier and I cannot even do that?

How can I fix this because it’s SUPER annoying I cannot do simple things like mailing items to myself because of this message listed above. If I need to put in a ticket fine but even though I love this game to death I am sick and tired of the stupid hoops they are making me jump through!

I understand this can be irritating, but there’s a really good reason for these restrictions. RMTs (Real Money Traders) buy accounts, or more likely steal accounts, and then use them to receive and transfers and deliver illicit items, from purchase gold to stolen property.

The restriction on your account is there to prevent RMTs from misusing accounts in such a way. As I said, I do understand the frustration that this limitation can cause, but I hope you’ll bear up on even support it now that you know the reasoning behind it, and know that with those restrictions, we’re cutting back on those irritating gold sellers, spammers, and account thieves!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Extremely Annoying Mail Issues

in Account & Technical Support

Posted by: Xionaz.7065

Xionaz.7065

I sent gold over to my original account and now cannot even get it back… I could potentially support it but now I wasted consumables/money/time and now I cannot even get it back. Is this a time delay where I can send those items eventually or do I actually have to level those characters on the other account JUST to get the items back that originally belonged to my second account?