Guild Wars 2

“GM Micro (Guild Wars 2 Support)
Jan 22 07:14

Hello ******,

Your Guild Wars 2 account was detected to be involved in the use of one or more disallowed third-party programs. While some programs are used for benign purposes, others are designed to cheat, exploit, or manipulate the game in an unacceptable manner.

The use of the specific program or programs associated with your account was determined to be a breach of the Guild Wars 2 User Agreement and the Rules of Conduct, both of which you accepted when creating your account. As a result of this breach, the account has been terminated.

We have complete confidence in our detection and in our decision to terminate the account. Therefore, we will not accept an appeal in relation to this account termination.

Regards,

GM Micro
Guild Wars 2 Support Team
http://support.guildwars2.com/"

My friend banned because using a bot? first they banned my friend because he was farming the champ on frostgorge sound blackgate and now attending in Gates of Arah event is now bannable? Kindly review this ticket please (request #283065), my friend is innocent we are playing together and we need justice for this..

Hello *******,

Thank you for your patience while we completed a review of the administrative action taken on your account.

Our investigation confirms that your account was involved in the violation for which it was cited. However, we are going to extend leniency to you on a one-time basis and we have reinstated your account access, you may rejoin the game now.

In the future, please take care to observe the Rules of Conduct, the User Agreement, and the Naming Policies, all of which can be found on our legal pages here: https://www.guildwars2.com/en/legal/

Also, please keep in mind that future violations may result in increased penalties or irreversible account termination, as explained in the Conducts Breaches and Outcomes document, also found on the legal pages linked above.

Thanks,

GM Klau
Guild Wars 2 Support Team
http://support.guildwars2.com"

this was the first ban of my friend last year oct, 2013… while farming champ on frostgorge blackgate.. take note of the reply of the support" we are going to extend leniency to you on a one-time basis and we have reinstated your account access, you may rejoin the game now." why you are extend leniency if the account is not doing wrong? Ban those who bot on different champ, Change server, champ killing and they repeat the process, not who farm the champ manually and we only farming on blackgate only frostgorge sound..

“Our investigation confirms that your account was involved in the violation for which it was cited. However, we are going to extend leniency to you on a one-time basis and we have reinstated your account access, you may rejoin the game now”.

I’ve seen this statement before on previous threads and I admit it’s a puzzling one. Either someone was botting and deserves a ban or they were not and it was a mistaken ban. I’ve never seen an official statement on why they say this so here are my idle speculations, based on snippets of info from reading the forum since launch.

My guess is that Support is not part of ANet. That it’s a separate company that ANet pays to run their support services. If so, this company would have is own policies and lawyers that handle mistakes. So, this statement would appear to be a piece of legalese imposed by the lawyers to reduce the chance of a lawsuit if that company makes a mistake when banning someone. It’s not an independent statement from the person handling your case but a set statement required by the lawyers when closing a case where someone was falsely banned. 

So what we are going to do if our account banned and not violates their rules? My friend appeal and replied to the support because he is innocent on this incident, if he is botting maybe he will forget that account and buy another and start botting again but that is not an issue he is innocent and not violates any rules so he want his account back..

kingpip.8973:

So what we are going to do if our account banned and not violates their rules? My friend appeal and replied to the support because he is innocent on this incident, if he is botting maybe he will forget that account and buy another and start botting again but that is not an issue he is innocent and not violates any rules so he want his account back..

I’m afraid I don’t understand your statement here. I thought you said he appealed, got the legalese statement and had his account returned.

he appealed again because this is the reply of the support..He is innocent so he wants his account back..

Hello ********,

The decision to terminate the account is final. The details that lead to the termination of the account were thoroughly reviewed by our team prior to taking action, and we maintain absolute confidence in our conclusion.

The account will remain permanently closed and will not be eligible for reactivation under any circumstances.

Regards,

GM Micro
Guild Wars 2 Support Team
http://support.guildwars2.com/

this is the reply of my friend to the support

copy pasted:

“I need justice i am innocent in this banning..Show me the proof that i am botting, and i will rest my case.. For the first place i admit i am running dual client but i am manually controlling it and multi boxing is not against on the rules, i carefully read that.. Second my first ban was on october i am doing only champion farming and you ban me? and i am only using one client at that time and you reply me that i am involved in botting? You guys doing wrong because i saw many times on forums that you falsely ban many players, i dunno what is your tech support doing on banning the people most especially the innocent one..”

Astral Projections.7320:

kingpip.8973:

So what we are going to do if our account banned and not violates their rules? My friend appeal and replied to the support because he is innocent on this incident, if he is botting maybe he will forget that account and buy another and start botting again but that is not an issue he is innocent and not violates any rules so he want his account back..

I’m afraid I don’t understand your statement here. I thought you said he appealed, got the legalese statement and had his account returned.

I believe the second letter from Support in the OP’s post is from the first time the player was banned (and then re-instated). The first letter is from the current (second) ban.

Oh, I see.

Well, you can post his ticket number in the stickied, Tickets for Review (3 days and older) for Gaile to look at his case. But if she upholds it then that’s it.

Well the support already replied to my friend email, Just want to clear anyone here that after the false ban and you did that again you can’t recover your account forever.. So doing Gates of Arah event is bannable LOL!!!

kingpip.8973:

Well the support already replied to my friend email, Just want to clear anyone here that after the false ban and you did that again you can’t recover your account forever.. So doing Gates of Arah event is bannable LOL!!!

That is not correct. Doing the Gates of Arah event is not ban-able. Doing the Gates of Arah event with the assistance of third-party software IS ban-able.

The first email you posted states they detected the third party software being used by your friend. The second email you posted states they confirmed your friend was using the third party software but they were going to be nice and let this count as a warning instead of banning his account forever.

My suggestion is that you tell your friend to uninstall the third party software he is using and just do the events like everyone else.

well he said he is doing multiclient on 2nd banned, maybe sandbox program or whatever to multibox the gw2, but multiboxing is not bannable right? He already read that he said it to me..

But the first one he clearly said that he was only doing frostgorge sound champ farming and running one client only..

In and of itself, no – but if he was using software to control all of the clients with one set of keypresses, then yes it is.

yes he is only pressing auto run and pressing 1 to auto attack using each in window mode client..

kingpip.8973:

well he said he is doing multiclient on 2nd banned, maybe sandbox program or whatever to multibox the gw2, but multiboxing is not bannable right? He already read that he said it to me..

But the first one he clearly said that he was only doing frostgorge sound champ farming and running one client only..

If you are using software to let you control more than one character at the same time, it is ban-able. Read the sticky post at the top of the forums page. It has ArenaNet’s official policy on multi-boxing and third party software.

https://forum-en.gw2archive.eu/forum/support/account/Policy-3rd-Party-Programs-Multi-Boxing-Macros/first#post1532762

like he said, he is only using auto run and pressing 1 for auto attack while window mode he restore down his client into half so that he can manage both.. and yeah he already knew this so he is confidence on what he is doing..

“Dual- or Multi-Boxing
You may use more than one account at the same time.
You may use more than one computer at the same time.
You must be actively playing on each account.
And as stated above, you may not program your keyboard to perform functions on more than one account at a time.
a. For example, if you press W on your keyboard to move forward, a single character on a single account should move forward. The keystroke or mouse click should not perform functions on more than one account”

There was a method back at the beginning of GW2 where you could add a “-multi” parameter to your shortcut that would let you run multiple clients of the game on the same machine. That command has been disabled. You can now “legally” run (as far as I know) only one GW2 client at a time on a single computer.

There is third party software that will allow you to bypass this limitation and run more than the single approved client on your computer. It is possible that your friend’s use of this software was detected and that was the cause of the ban.

Based on what I read in their policy I linked to, you would have to use two computers to run two clients. I might be wrong but that is what “You may use more than one computer at the same time.” means to me based on the context of the official policy statement.