Guild Wars 2

Hello, I was trying to log in with my main character, but i got suddenly blocked by a message:

“You must rename your character before you may continue”.

I thought it was because the surname was “Black” (an inoffensive word that i keep in my main character name since 2005 with GW1), but then noticed that I could login with other characters of mine with “Black” as a surname…

Then I tried to rename my character with his name, maybe it could be an error… but the message this time was:

“Inappropriate name. “XXX Black” contains words or partial words that are not permitted. …
(Code=31:4:5:2593:101)"

Now, I don’t want to make errors with the risk of wasting moneys to rename my character back with gems, I’d like to understand what’s the problem, by the moment I own (and I am fond to) this name (without any problems since 2005) .
I’d appreciate any help.

If the name is XXX and those aren’t just characters you are using to denote something else, I would guess it is because XXX denotes hardcore sexual themes. I am not sure, but you can always contact Customer Support and ask about it.

support.guildwars2.com
“Ask a Question”

Good luck. =)

‘XXX’ is because at the moment i don’t have to reveal the name, but I assure it doesn’t have anything offensive.

Nothing personal, but people always say that and probably 90% of the time it was indeed something offensive. No, you don’t have to reveal the name, but we can’t tell you if it violates the naming policy or not without seeing it.

Welcome 10% portion, it’s a fantasy name and has nothing offensive.
Remember i kept this name since 2005 and had zero problems with it.
What should i do then?

The situation: 1) the problem is the “Black” in my name, in which case, who administered the forced rename blindly didn’t check for my other characters (and if it’s a report consequence then the situation gets incredibly ridicle, by the moment my name has nothing to do with racial offenses), so I’d have to have a free rename for my other characters with “Black” as a surname; 2) there is a bug or an inexplicable problem by the moment my name isn’t offensive at all.

By the moment i won’t change name until i have 100% sure informations (and i haven’t to reveal it in a public forum) i’m stuck and I cannot login with my main character.

I’d like to communicate with someone who competes and which can help me.

I don’t know what you mean by “someone who competes”, but the name doesn’t have to be “offensive” to be in violation. Your post says “words or partial words which are not permitted”. You might wish to have a look here: https://www.guildwars2.com/en/legal/guild-wars-2-naming-policy/

Edit: And if the reason is not covered there, you should open a support ticket and discuss it with them.

The only way you can communicate with someone is by creating a ticket and asking Customer Support.

Thanks for the tip-off, i’m gonna do it as soon as possible.

I’m wondering if maybe this is the issue:
“-[May not] Reference names of copyrighted or trademarked characters, materials, or products”

Luke.4562:

Remember i kept this name since 2005 and had zero problems with it…

…By the moment i won’t change name until i have 100% sure informations…

…I’d like to communicate with someone who competes and which can help me.

If you want to communicate with someone who can help you then you need to make a support ticket. Making a post on the public forum doesn’t do it.

It doesn’t really matter how long you’ve had an avatar name. A lot of us have played games for decades with the same names, it’s not a factor. Better safe than sorry, all it takes to get suspended again is for somebody to report it again. Either you want to play or you want to take your chances with a name, it’s easier to just make a new name.

Be happy for the free name change without a suspension.

You want to know what is the problem and say you want help but you won’t show the name. You also didn’t give a ticket number. No name means other forum readers can’t help. No ticket number means Guild Wars 2 staff can’t help. If you want help on the forum you have to give information.

As said before, contact support through a ticket. Most likely they will not discuss it with you though. They don’t discuss/argue their decisions.

1) @bluestocking: No trademarks, it’s a fictional name of mine.
2) @Tuck: Happy of not receiving a ban for doing nothing offensive
3) @Astral Projection: No need to criticize like that, i yet understood by the responses of other people (which i thanked and thanks again) that the customer support is the better way to go. I just had to understand what was the better way, that’s why i asked here.
One of your phrases catched my attention.. is it possible to review tickets basing on the reference number?

Luke.4562:

1) @bluestocking: No trademarks, it’s a fictional name of mine.
2) @Tuck: Happy of not receiving a ban for doing nothing offensive
3) @Astral Projection: No need to criticize like that, i yet understood by the responses of other people (which i thanked and thanks again) that the customer support is the better way to go. I just had to understand what was the better way, that’s why i asked here.
One of your phrases catched my attention.. is it possible to review tickets basing on the reference number?

Sorry, you asked for help but didn’t really give enough information. Guess I got a little cranky. :-) What do you mean by reference number?

You can always look through your submitted tickets by accessing your support account. If you are asking about looking at other users’ tickets, no, you can’t look at theirs. Again, good luck on your issue. =)

Yeah I was referring to the ticket number. Thanks for the clarification.

bluestocking.6148:

Nothing personal, but people always say that and probably 90% of the time it was indeed something offensive. No, you don’t have to reveal the name, but we can’t tell you if it violates the naming policy or not without seeing it.

If he tells it here and customer support later takes it off the list of offensive names, somebody else might take it. Best to just let customer support handle it.

What to do if I get total random answers from the customer support?-.-

Update your ticket and ask for more clarity in their responses. Good luck. =)

You should just ask in the support ticket what was specifically considered offensive and then you can ask for name changes (free ones) for any other character that contains the same word. You don’t have to purchase a name change if they ask you to change your name.

@Kats: yet realized, yet done, yet known; the rename was forced, with “don’t want to make errors with the risk of wasting moneys to rename my character back with gems” i meant in the case I would rename again after realizing it would have been an erroneous forced rename/censure. (Sorry for the verbal time, not my native language and I’m a bit tired…)
@Inculpatus cedo: yet done, after that first random answer they showed themself kind and helpful. Thanks for the help and the support.

Closed case, it was an human error, my name wasn’t breaking any rule.

Great to hear, glad it all got sorted out. Never can go wrong checking with Customer Support. =)