Forgot old password
So I quit Guild Wars 2 for a bit, but I’m trying it again now with a better computer. I dont remember any information to my account. Luckily my computer remembered it and it automatically logged me in. I went to go change the password but it requires the old password. I don’t know what it is. I tried using recover password link but I dont know what the character I have on the account’s name is? Anyone could help
If the computer logged you in, can you not see your characters on the screen? Wouldn’t you then have the names?
~confused~
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
My computer remembered the account information on the website to log in? Can you see your characters on the website?
I’m not seeing anywhere that I can see my characters. Can you log in to the game client on the old computer, or did you uninstall?
My suspicion is you are going to have to submit a support ticket to reset the password, as long as you have proof of account ownership (serial code, etc) they should be able to take care of you.
I agree, you probably want to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
It’s the same computer I just added new graphics card and other stuff to it. I loaded the client but it did not save there for some reason. I already did put in a ticket with a lot of information! Thanks for all your help! How long does it take them to answer back?
If you have ‘saved’ your password to log into the forums, you can check your browser’s tools, and find the saved password there. Good luck. =)
how do i do that im using google chrome
Try this tutorial: