Guild Wars 2

I just bought a copy of guild wars 2 at bestbuy.
I noticed the free upgrade to the Deluxe edition.
Do i not get this? I just bought the game, and paid full price.

If not it’s okay, but i was just wondering

Hi,
I just bought the game yesterday and do not have access to the deluxe edition content.
How does one do the free upgrade to the deluxe edition?

Did you buy it from “https://buy.guildwars2.com/en/buy/wizard-edition”?

No, I either bought it a few minutes before that link became active or I got mislead and just bought it normally from the GW2 website.

I’ve opened a support ticket.

I too bought my copy online, from the main site. When I purchased the game it didn’t allow me to buy the deluxe edition for the same price as the ad on the main page showed.

Baracis.4621:

I too bought my copy online, from the main site. When I purchased the game it didn’t allow me to buy the deluxe edition for the same price as the ad on the main page showed.

OK so that’s what happened! I think it may have to do with the language redirection between GW websites: I got sent back and forth between a French and English website.

And the support didn’t help: Someone from account support just replied by email saying she cant do anything – “sorry”. Why hire employees if they cannot do anything to help? A “sorry” will not resolve the situation.

Gaile Gray.6028:

Xillllix.3485:

No, I either bought it a few minutes before that link became active or I got mislead and just bought it normally from the GW2 website.

I’ve opened a support ticket.

Could I have your 12-digit ticket number? I think we may be able to help, but not knowing the specific details, I’d like to read the ticket to learn more. Thanks.

Thank you, I have sent it in a PM.

I’m brand new here, so please bear with me. So now I have to create yet another account just to submit a support ticket??

edit So now I’ve created another account to do this, and still can’t find out how in the world to submit my issue. Help please.

You don’t need to create a support account. Just email support using the link at the top of the forums. (Use the option of “Ask a Question.”) That will create a ticket and you can send Gaile the ticket number, so she can read the details.

sent a ticket already, awaiting response

she knows the details because she’s read this thread

Hmm, i also encountered the same issue, i read about the promo on the home page but only bought the game hours later from the shop directly not realizing that the offer and the shop is totally different, or purchase from the shop auto upgrades the edition as per the offer.

My friend has been persuading me to join him in GW2, and i finally tipped when i saw the offer. only to realize that the norm does not apply in the shop where offers are auto upgraded.

Sent in an email to support, hopefully that they can work this out

So is this issue being resolved?

Xillllix.3485:

So is this issue being resolved?

If you are having the issue, you need to contact support individually. Any resolution is going to depend on the circumstances specific to your account.

Gaile Gray.6028:

Xillllix.3485:

So is this issue being resolved?

I can’t read French, so I’m afraid I cannot really respond to the specifics of your case. But if there was an issue with the purchase site — buy.guildwars2.com — we will make it right. If the situation was simply that you purchased before the promotional period, we cannot address that, because the period of the promotion is firmly set, and we cannot do “work-arounds” to expand the promotional period.

Normally if you buy a product (for example a television or a computer) and the price drops dramatically the following week the store will subtract the amount more you have paid (there is usually a 1 month period). Now this may be different, internet market is not really regulated, but we’re talking about something that I noticed minutes after my download started (when do we consider the product has been opened on a digital purchase?). I believe I may took notice of it before buying, I’m just not sure because I bought it impulsively.

That mentioned, can we at least confirm that I bought it before the special was announced? At what date/time precisely was the deal announced on the website? I made the purchase on December 7th at 16:24, eastern time.

Thanks,

Xillllix.3485:

At what date/time precisely was the deal announced on the website? I made the purchase on December 7th at 16:24, eastern time.
Thanks,

I need an answer to this before contacting American support in English.

I purchased the digital download at gamestop today.
Will I be able to receive the free upgrade?

Does anyone know??

what free upgrade? I don’t know one.
There was a promotion for buying at Anets website. This one was the place to do the shopping. You won’t get it from other places, if they didn’t offer the same.

I received an answer, support apparently changed their mind and I received the few items. Issue resolved.

Believe the free upgrade applies if you buy at the guild wars 2 official site.

Loli Ruri.8307:

Believe the free upgrade applies if you buy at the guild wars 2 official site.

Ah, i see. Well thanks for the reply. They should really be more specific. “For a limited time, buy Guild Wars 2 and get a free upgrade to the Digital Deluxe Edition” is a broad statement.

But it shows to there official site only. It’s just a promotion.

A friend of mine made an account and played during the Lost Shores event and now wants to upgrade his account to a full account. I just bought a retail code and couldn’t find an “upgrade” option or anything of the sort. So we registered a new account with all the same credentials and applied the serial code. Attempting to log in gives the “grace period has ended” notice, and his email address never received a confirmation email. Any help here?

As far as I know you had to enter the new full code on the account page. At least that is what I read about the upgrade on free trial.

If you are unsecure about it, look into the support section, there might be answers to it already. If that is not sufficient, open a ticket there.

I have read through the forums and while there are many posts and the FAQ none answer the simple question: “If I bought a hard boxed copy at a store, IE I got this for Christmas, am I entitled to the FREE digital upgrade, yes or no?”

Now many others have provided opinions and a community manager posted how to purchase a Digital Deluxe upgrade in game, however there is still no answer to whether or not hard copies bought in stores are given this consideration.

Thank you for your time.

No, online offer only.

I had a question regarding this current promotion. I bought the game about a few days after it went out but I bought it at a retailer, does this not count towards to promotion or is it just only from buying it off this website itself.

The promotion is for online sales only from the official site.