Guild Wars 2

A friend of mine quit the game shortly out of launch and I recently convinced him that the game was in a good spot to play again.

He then tries to log in and suddenly he’s banned. When he looks it up it’s because his account was connected with gold selling apparently. This guy who hasn’t played since Launch with one character (That I know of) gets banned for that?

Is there any way we can appeal this? He spent eighty dollars on this and gets banned for something that isn’t his fault?

Surely there’s atleast SOMETHING that can be done.

Copain.1926:

Surely there’s atleast SOMETHING that can be done.

He needs to open a ticket with support. Click on support on the top of this site, then the “Ask a question” link. If he has not heard anything after 3 days, he can post in the “Tickets for Review (3 days and older) [merged]” sticky thread at the top of this forum section.

Gold selling bans means almost always that your friends account has been compromised (being hacked). Being hacked means someone found out his log-in details. This is either cause he used a username password also used on e.g. a forum or cause his computer is being monitored (e.g. a keylogger).

To get his account unsuspended he needs to file a support ticket. It is very likely he has to prove he bought that account (the product key will do). He will then get back access.

Also let him review his own online security. Im not saying it is his fault, but it isn’t arenanet’s fault either. Gold seller company’s are highly organised criminal organisations. Let him read this article:
https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

mercury ranique.2170:

Gold selling bans means almost always that your friends account has been compromised (being hacked). Being hacked means someone found out his log-in details. This is either cause he used a username password also used on e.g. a forum or cause his computer is being monitored (e.g. a keylogger).

To get his account unsuspended he needs to file a support ticket. It is very likely he has to prove he bought that account (the product key will do). He will then get back access.

Also let him review his own online security. Im not saying it is his fault, but it isn’t arenanet’s fault either. Gold seller company’s are highly organised criminal organisations. Let him read this article:
https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

Not exactly. for the longest time there was a Chinese group going around hacking everyone. or trying to anyway. I kept getting E-mails about them trying to log into my account from China for instance. I know a lot of people who this happened to, but they just stopped caring. This guy is a bit special in that I want to help him.

ShiningSquirrel.3751:

Copain.1926:

Surely there’s atleast SOMETHING that can be done.

He needs to open a ticket with support. Click on support on the top of this site, then the “Ask a question” link. If he has not heard anything after 3 days, he can post in the “Tickets for Review (3 days and older) [merged]” sticky thread at the top of this forum section.

Can you post while banned?

Copain.1926:

ShiningSquirrel.3751:

Copain.1926:

Surely there’s atleast SOMETHING that can be done.

He needs to open a ticket with support. Click on support on the top of this site, then the “Ask a question” link. If he has not heard anything after 3 days, he can post in the “Tickets for Review (3 days and older) [merged]” sticky thread at the top of this forum section.

Can you post while banned?

Some say they can, some say they can’t. either way, you can still contact support even if banned, and if he can’t post, you can post for him in the 3 days or older thread as long as you post his ticket number so Gail can reference it. Like mercury said, he may have had his account hacked and if so he should be able to get it back.

Thanks everyone for your help! They say they can help him! I wish I could mark you guys as great helpers or something..

It’s ok and no problem.