Guild Wars 2

I sent a trial key to a friend but he’s having trouble actually registering an account. When he goes to register it won’t let him register without linking it to his GW1 account (which he thinks he had at some point, but he’s having trouble actually getting into it if he did have one).

At Step 1 he enters the cd key and selects “No” when asked if he has a Guild Wars account. At Step 2 he fills out all of his information (name, email, password, date of birth, etc) and then when he hits next it says that he has a GW1 account and has to link them, that is the only option. This sends him back to Step 1 again.

I was under the impression that linking accounts was optional. He has no reason to link them. How can he bypass this?

I am guessing he is using the same email.

Zaken.1806:

I am guessing he is using the same email.

Probably, but again, I was under the impression that linking a GW1 and GW2 account was an optional thing… regardless of what email was used. We’ve been working on this for an hour now. He’s having trouble recovering his old GW1 account and the easiest solution at this point is to just not link them.