Guild Wars 2

My friend bought GW2 yesterday but can’t log in to the game. he has made a Areananet account but has not received no email to confirm him registering, he sent 2 tickets in support but still no reply
Now he can’t even log into the website which is why i’m posting this on the forum for him
He paid £40 for this game after i recommended GW2 to him and with no support reply i’m just hoping a GM here can help

Thank you

Update, ticket number is 130710-001994

When you say no response, does this include not getting the automated “We got your ticket, these might help” replies?

Hood.4631:

My friend bought GW2 yesterday but can’t log in to the game. he has made a Areananet account but has not received no email to confirm him registering, he sent 2 tickets in support but still no reply
Now he can’t even log into the website which is why i’m posting this on the forum for him
He paid £40 for this game after i recommended GW2 to him and with no support reply i’m just hoping a GM here can help

Thank you

First, your friend should check any spam folders to make sure the emails where not blocked.
Second, do NOT open multiple tickets. Opening multiple tickets will slow down any response you will get. Close out all tickets except for 1. Wait 3 days for a response. If you have not heard back within 3 days, post the ticket # in the sticky thread https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged at the top of the forum.