Guild Wars 2

Dranathos.7023:

To the powers that be :

After much cajoling and effort on my part, I finally talked a good friend of mine into trying out GW2. He had an old GW1 account, and had forgotton his prior logon information. He contacted support, and essentially ever since then he’s had his password reset multiple times without any actual satisfaction. It’s a full day later and he is still unable to log in, and he is considering returning the game for a refund. We’re both in IT, so I’m fairly certain that user error is not a factor in this case.

This is very frustrating to him, and to me, as I’ve spent a lot of time just trying to get him to try the game. I succeeded finally, and now he can’t even log in to the forums to post a support request.

What must we do to get this issue resolved so that he may log in and try the game out?

Thanks for your time,
Joshua // Dranathos

He has done exactly what he should do: submit a ticket to get personal assistance from a support agent. The ticket is less than 24 hours old; I anticipate he’ll get a response very soon. If it should, for some reason, extend to five days, he may post in the sticky thread above, intended for issues 5 days old and older. (I really doubt he’ll need to do that, though.)