Friend can't login
My friend just bought the game though the website and registered the number with an account. The download bugged and he needed to restart the client and it is now saying that the password and email combination he is inputting is incorrect. Tried the same combination on the website and it still isn’t letting him in. He can’t get though the forgot password screen because he has yet to create a character. What should he do?
Is your friend using his email address associated with the game account and password to try to log in? If the display name (xxxxxxxx.1423) is used an error will occur.
Otherwise, if still having difficulties logging in, he can contact Customer Support thru ‘Services’ at the top of this page.