Guild Wars 2

DocJDMD.5307:

Just as the title says.

My brother-in-law had his account stolen. He pre-purchased the game months ago and linked it with his GW1 account. He had work related matters that did not allow him to start playing. He went to log-in for the first time tonight and all of his information had been changed, (account name for GW1 and GW2 and passwords). He can change the passwords via NCsoft master account access, but since the IP address was never verified and linked to his GW2 account and the email address associated with the GW2 account was changed, he cannot login to this website and retrieve his account. He did submit a ticket with serial numbers and account verification info, but I would like to know what else he can do to speed up this process. One would think that a master account would supercede a game account, but I guess not. So I guess all he can do for now, is change the pw via the master account, but the person (suspected gold farmer…..login info ends in @163.com, which is a japanese address) can immediately change the pw using GW2 website here. This makes no dam sense. Please someone shed some light on this, TY.

This needs to be handled by a support agent through the ticket system. Please have him submit a ticket immediately.