Friend has issues creating account.
Sadly, it seems there are some hiccups with the new Support site, and its functions. I can only suggest updating your ticket to explain your problem with the response. Good luck.
@Inculpatus – My apologies for being such a jerk the other night. I decided to go with the “new system hiccup” explanation and just wait a few days. Tonight, I received a request for more verification. (This would be the third time providing verification.) This one provided, once again, instructions on how to set up a support account. And, once again, I get taken to the zendesk new version where this is no log-in, password, etc. I’m bringing this up here because my specific issue is different but I’m getting the same response as BonzaiPlatypus.
Do you have any suggestions at this point?
@Carnage…I can only offer this Dev response: https://forum-en.gw2archive.eu/forum/support/account/CANT-REPLY-TO-EMAIL-SENT-BY-GW2-SUPPORT/first#post3107278
I am hoping they iron out the bugs quite quickly for you all.
ArenaNet Communications Manager
A friend of mine bought the game while it was on sale today.
He never received an e-mail with the serial code to activate his account. His e-mail is correct. He has checked his spam folder. All that jazz.
He opened a ticket and received an e-mail response saying that he needs to create a support account and provided him with a link to do so. That link takes him here: https://guildwars2.zendesk.com/home
We see no way to make a support account. What is our next step toward getting this resolved?
The good news is that your friend does not need to make a separate support account. He can contact us with as much of the info as possible — and sure, some will not be present — and we will help. Have him leave fields blank if they do not apply.
But basically, I think we have two issues:
- Your friend should have received an email with the serial code.
- It appears he was redirected — perhaps back to the old system — and that should not have happened.
May I have the ticket number? I want to investigate this. Thanks!
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)