Friend not being able to purchase the game
Things to try:
- use a different credit card, preferably one from a different provider
- use a debit card (assuming this is an option)
- use Paypal (assuming this is an option)
It’s either being blocked by the credit card company or by ArenaNet/NCSoft. If it’s blocked by the credit card company, the only way to get it through is to contact them. If it’s blocked by ArenaNet, he can open a ticket with Customer Support by using the Ask A Question link on this page: https://en.support.guildwars2.com/
ArenaNet Communications Manager
Hi. My friend is trying to buy Guild Wars 2, but he is unable to as when he enters his information it denies it. This happened to me to but eventually I got a call from the credit card company and I told them to let it go through. I told him to call them but he doesn’t want to go through the trouble of calling them now. Is there any other way to fix this? Thank you in advance for your response.
I hope that your friend was able to purchase the game, but if not, then I really encourage him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.
Thanks.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet